TAMRA HANCOCK

This is a Social Media Platform for a CHARITY that I administer as well as oversee under the Fundraising Coordinator of the organization.

• A prominent property management Company with a Portfolio of 22,000 homes in 170 properties across 26 states and 58 cities.
• Reviewed incoming emails and correspondence to determine priority level before responding or forwarding messages to appropriate personnel.
• Coordinated special projects as assigned by management team.
• Utilized problem-solving skills to resolve customer inquiries efficiently.
• Organized and maintained filing systems, both digital and hard copy.
• Developed and implemented administrative procedures to streamline operations.
• Prepared correspondence, reports and presentations utilizing MS Office Suite applications.
• Created and maintained spreadsheets for tracking data.
• Maintained inventory of office supplies; placed orders when necessary.
• Collaborative daily exchanges with corporate management teams to track and determine outcomes.
• Payables support.

• Develop training plans and training documents (HR Department and field staff)
• Deliver presentations
• Manage sensitive and confidential matters like personnel relations, employee relations, and organizational changes, planning and protecting the security of information, data and files.
• Updated employee records in HR database system.
• Handled confidential information with discretion and sensitivity.
• Facilitated dispute resolution between employees or between employees and management.
• Responded to internal inquiries regarding HR policies, procedures, payroll.
• Explained human resources policies and procedures to employees.
• Assisted customer service with inbound and outbound calls regarding HR inquiries.
• Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.