Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamra Hogge

Sheridan,WY

Summary

Friendly waitress with strong understanding of hospitality and food industries. Extensive knowledge of cuisine and food. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

5
5
years of professional experience

Work History

Waitress Supervisor

Craig Hospital
Grants, NM
08.2019 - 03.2024
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Resolved customer complaints in a timely manner with professionalism.
  • Created daily shift schedules for waitstaff according to business needs.
  • Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Calculated charges, issued table checks and collected payments from customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Some College (No Degree) - Business Administration And Management

Northern Wyoming Community College District - Sheridan College
Sheridan, WY

Skills

  • Waiting tables
  • Strong leadership
  • Order Accuracy
  • Hygiene standards
  • Complaint Handling
  • Task Delegation
  • Sales Promotion
  • Service prioritization
  • Guest Relations Management
  • Table Bussing
  • Cash Handling
  • Safe Food Handling
  • Conflict Management
  • Relationship Management
  • Order Taking

Timeline

Waitress Supervisor

Craig Hospital
08.2019 - 03.2024

Some College (No Degree) - Business Administration And Management

Northern Wyoming Community College District - Sheridan College
Tamra Hogge