Tamra Jones
Fort Mill,SC
Summary
Accomplished Assistant Manager at Hog N Bones, adept in staff supervision and retail operations management, significantly improved customer satisfaction through effective problem-solving and team motivation. Skilled in money handling and fostering strong customer relations, consistently exceeded performance goals. Expert in policy enforcement and staff training, enhancing operational efficiency and team productivity. Knowledgeable Senior Teller with 2 years of experience in the banking industry. Outstanding customer service skills and consistently exercises discretion. Highly skilled in mathematics and accounting. Great at problem-solving and handling high-stress situations.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hog N Bones
2023.06 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Caregiving
2023.02 - 2023.06
Nannied for my sister
Senior Teller
Georgia's Own Credit Union
2021.06 - 2023.02
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Managed overdraft reports and performed audits.
- Coached and trained several new bank tellers.
- Answered phone and email inquiries on banking products.
- Collaborated with management to develop strategies for improving overall branch performance and customer retention rates.
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
- Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
- Performed general teller duties for drive-thru line.
- Maintained, organized and stocked teller window areas.
- Mentored newly hired team members on appropriate responses to patron questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
Customer Service Representative
Winn Dixie
2019.01 - 2021.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Winn Dixie
2016.12 - 2019.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Music Education
Valdosta State University
Valdosta, GAHigh School Diploma -
Charlton County High School
Folkston, GA05.2014
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Staff Training and Development
- Retail Operations
- Employee Scheduling
- Retail Operations Management
- Policy Enforcement
Timeline
Assistant Manager
Hog N Bones
2023.06 - Current
Caregiving
2023.02 - 2023.06
Senior Teller
Georgia's Own Credit Union
2021.06 - 2023.02
Customer Service Representative
Winn Dixie
2019.01 - 2021.05
Customer Service Representative
Winn Dixie
2016.12 - 2019.01
Bachelor of Arts - Music Education
Valdosta State University
High School Diploma -
Charlton County High School
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