Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tamra Kirkeide

Denver,CO

Summary

Dynamic retail professional with extensive experience at Kohls Department Store, excelling in merchandise planning and visual merchandising. Proven track record of enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in pricing strategy and adept at fostering strong relationships, driving sales growth, and optimizing store layouts for maximum impact.

Professional merchandising expert with proven track record in optimizing product placement and driving sales growth. Skilled in inventory management, vendor relations, and data analysis to inform strategic decisions. Known for fostering team collaboration and adapting to evolving business needs while consistently delivering impactful results. Equipped with strong communication and leadership abilities to effectively manage and motivate teams.

Experienced with managing merchandising operations and inventory control. Utilizes strategic planning to enhance product placement and drive sales. Track record of effective team leadership and vendor relationship management.

Merchandising professional with solid background in managing inventory and optimizing product displays. Proven ability to drive sales through strategic merchandising initiatives and effective vendor management. Known for fostering team collaboration and adapting to changing market demands.

Talented [Job Title] well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering [Number]-year background marketing products within stores to maximize product profitability.

Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Devoted Merchandiser knowledgeable about products and eye-catching display strategies. Organized, hardworking and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to accomplish challenging targets.

Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.

Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to [Number] pounds.

Merchandising professional with proven track record in optimizing product displays and inventory management to drive sales. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Skilled in visual merchandising, market analysis, and customer engagement. Known for reliability and results-driven approach.

Overview

21
21
years of professional experience

Work History

Assistant Manager - Merchandising

Kohls Department Store
11.2004 - 06.2025
  • Maintained accurate records of sales data, utilizing insights for informed decision-making regarding product selection and pricing strategies.
  • Streamlined inventory management processes, resulting in reduced waste and improved stock turnover rates.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure customer satisfaction.
  • Implemented efficient scheduling practices, ensuring adequate staffing coverage while minimizing labor costs.
  • Created promotional campaigns tailored towards target audiences, driving increased foot traffic and subsequent sales conversions within the store environment.
  • Conducted regular employee performance evaluations, identifying areas for improvement and implementing appropriate training programs.
  • Enhanced store sales by developing visually appealing merchandising displays and floor plans.
  • Assisted in the onboarding process of new employees, providing mentorship and guidance on company policies and procedures as well as store-specific expectations.
  • Developed strong relationships with customers, cultivating loyalty through personalized service and attention to individual needs.
  • Managed daily cash reconciliations, ensuring accuracy in financial reporting as well as adherence to company policies surrounding cash handling procedures.
  • Assisted in recruitment efforts, interviewing candidates and providing recommendations for suitable hires to support store operations.
  • Analyzed sales trends to identify opportunities for growth within specific product categories or customer segments.
  • Partnered with other department leads within the store to ensure a seamless and cohesive shopping experience for customers.
  • Collaborated with team members to create cohesive visual presentations for seasonal promotions and events.
  • Spearheaded store-wide initiatives focused on increasing efficiency, reducing overhead costs, and enhancing overall performance metrics.
  • Organized store layout adjustments according to seasonality or market demand shifts in order to optimize product visibility and maximize revenue potential.
  • Participated in ongoing professional development opportunities aimed at enhancing leadership skills and staying current on industry trends related to merchandising best practices.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Assessed areas of service concern and developed improvement plans.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.

Area Supervisor

Kohls Department Store
11.2005 - 11.2017
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
  • Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
  • Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
  • Fostered strong relationships with local communities by organizing and participating in charity events.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Initiated feedback system for employees to voice concerns and suggestions, leading to actionable improvements in operations.
  • Spearheaded sustainability initiative, reducing waste and energy consumption across all supervised areas.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Enhanced operational efficiency with introduction of streamlined inventory management system.
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Established clear objectives for each reporting period that aligned with company-wide goals.
  • Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Streamlined workflow processes to improve customer wait times and satisfaction.
  • Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
  • Oversaw successful implementation of new point-of-sale system, minimizing disruptions to service during transition.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Reduced employee turnover by fostering supportive and inclusive work environment.
  • Coordinated with other departments to launch successful promotional events, boosting foot traffic and sales.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Mentored new sales associates to contribute to store's positive culture.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Trained newly hired sales team in upselling techniques.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Sales Associate

Kohls Department Store
11.2004 - 11.2006
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Collaborated with team members to achieve monthly sales targets.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

No Degree - Business Management

Rasmussen College
Mankato

Skills

  • Store layout
  • Merchandise planning
  • Competitor analysis
  • Pricing strategy
  • Product merchandising
  • Assortment optimization
  • Pricing controls
  • Active listener
  • Pricing and shelf labeling
  • Friendly and outgoing
  • Product inventory counts
  • Stock replenishment
  • Retail sales professional
  • Stock rotation
  • Pricing and signage updates
  • Visual merchandising
  • Space planning
  • POS systems
  • Markdown procedures
  • Product recovery
  • Retail
  • Visual display installations
  • Display signage
  • POS
  • Plan-o-gram implementation
  • Visual displays
  • Fixture placement
  • In-store support
  • Brand presentations
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Pricing updates
  • Multitasking Abilities
  • Organizational skills
  • Team leadership
  • Attention to detail
  • Adaptability and flexibility
  • Self motivation
  • Time management abilities
  • Decision-making
  • Team collaboration
  • Effective communication
  • Active listening
  • Problem-solving aptitude
  • Professionalism
  • Interpersonal skills
  • Team building
  • Relationship building
  • Task prioritization

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].

Timeline

Area Supervisor

Kohls Department Store
11.2005 - 11.2017

Assistant Manager - Merchandising

Kohls Department Store
11.2004 - 06.2025

Sales Associate

Kohls Department Store
11.2004 - 11.2006

No Degree - Business Management

Rasmussen College

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Tamra Kirkeide