Tamra McCoy

Work History

Warehouse Associate

Aramsco

07.2023 - 11.2024

Utilized forklifts and other equipment to safely transport materials within the warehouse
Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
Received, inspected, and documented incoming shipments of products
Efficiently organized and maintained inventory in accordance with company standards
Collaborated with team members to complete daily tasks in a timely manner
Performed regular quality checks on products to ensure they met specifications
Assisted in conducting physical inventory counts to reconcile stock levels
Maintained a clean and organized work area, promoting safety and efficiency
Followed all safety protocols and procedures while operating machinery or handling hazardous materials
Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
Achieved an average picking accuracy rate of97% over the course of6 months
Processed an average of10 orders per day with minimal errors
Trained new warehouse associates on proper procedures for receiving, storing, and shipping products
Collaborated with cross-functional teams to resolve customer inquiries or complaints regarding product availability or delivery status

Customer Care Advocate

Pill Pack by Amazon

08.2022 - 10.2022

Assisted Customers with obtaining their prescription medications
Track scripts throughout the transfer process from local pharmacy to Pill Pack
Adding and removing Prescriptions to account
Assisted Customers with enrollment process
Adding new insurance information
Assisted customers with setting up online account or resetting password
Assisted customers with updating profile (phone, address, email, insurance)
Follow HIPPA laws for verification before releasing any account information
Provided exceptional customer service and support to resolve inquiries, complaints, and issues in a timely manner
Maintained a high level of professionalism and empathy while interacting with customers to ensure their satisfaction
Effectively communicated product information, policies, and procedures to customers to address their concerns and provide accurate solutions
Managed a high volume of incoming calls, emails, and live chats from customers seeking assistance or information
Resolved90% of customer issues on the first contact by utilizing extensive product knowledge and problem-solving skills
Collaborated with cross-functional teams including sales, technical support, and billing departments to resolve complex customer problems
Documented all interactions with customers accurately in the CRM system for future reference and analysis
Identified recurring customer issues or trends through data analysis and provided feedback to relevant teams for process improvement
Developed strong relationships with key clients by providing personalized attention tailored to their specific needs
Implemented proactive measures such as follow-up calls or emails to ensure customer satisfaction after issue resolution or purchase completion
Contributed ideas for improving overall customer experience based on feedback received from customers during interactions
Participated in regular team meetings to discuss challenges faced by customers and share best practices for resolving them effectively
Collaborated with the marketing department on campaigns targeting existing customers to promote loyalty programs or special offers
Conducted customer satisfaction surveys to gather feedback on overall experience and identify areas for improvement
Demonstrated strong problem-solving skills by effectively resolving complex or escalated issues within established timeframes
Maintained up-to-date knowledge of company products, services, promotions, and policies to provide accurate information to customers

Lead Server/Front of House Management

Pat’s BBQ

03.2022 - 07.2022

Take and input orders into the POS system accurately, assuring that orders we complete form the kitchen
Answering customer questions about menu items
Upselling menu to include deserts and or daily specials
Maintain cleanliness of lobby and restrooms
Follow hiring and termination process for servers
Balancing cash till
Make daily deposit
Ordering condiments, and customer supplies (Napkins, Straws, Cutlery, sauce packets, to go containers)
Reasonable for scheduling servers
Developed and maintained strong relationships with vendors, ensuring timely delivery of supplies and reducing costs by negotiating favorable contracts
Created weekly schedules for front of house staff, optimizing staffing levels based on projected business volume
Collaborated with the kitchen team to ensure seamless communication and coordination between front and back of house operations
Resolved customer complaints or issues promptly and effectively, ensuring high levels of guest satisfaction
Closely monitored dining room flow during peak hours, making adjustments as needed to maximize efficiency and minimize wait times
Served as point person for special events or large parties, coordinating with other departments to ensure smooth execution from start to finish
Trained front of house staff on proper cash handling procedures, minimizing discrepancies in cash register balances by60%
Demonstrated excellent knowledge of menu items including ingredients, preparation methods, allergens etc., enabling effective upselling techniques
Fostered a positive work environment through open communication channels and recognition programs that boosted employee morale
Mentored new hires in company policies/procedures as well as best practices related to guest interactions
Closely monitored compliance with health codes/regulations regarding food safety standards within the dining area
Collaborated with the kitchen team to ensure timely and accurate delivery of food orders, minimizing wait times for guests
Conducted regular staff meetings to communicate updates, address concerns, and foster teamwork among front of house employees
Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for guests

Picker/packer

Shiphero

10.2021 - 02.2022

Accurately pick orders to be manually using RF scanner
Package products in the correct size box and correct void filler paper
Weigh each package and label for shipping
Short packages to correct carrier for shipping
Move pallets using pallet jack
Keep work area clear of debris
Efficiently picked and packed customer orders according to order specifications
Operated forklifts and other material handling equipment to move products within the warehouse
Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation
Followed safety protocols and maintained a clean work environment at all times
Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
Collaborated with cross-functional teams to resolve inventory discrepancies promptly and accurately

Summary

Overview

Work History

Warehouse Associate

Customer Care Advocate

Lead Server/Front of House Management

Picker/packer

Education

Some college no degree - Psychology (Bachelors)

Business Management - Masters

Skills

Certification

Awards

Assessments

Timeline

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