Advanced Excel
Tamra Stich
MBA, PHR, SHRM-CP
Mount Pleasant,SC
Summary
Highly people centric, experienced leave and accommodation professional with over 14 years of comprehensive experience building relationships and working with employees, vendors, and internal stakeholders to improve processes and help resolve highly problematic leave and disability cases. Ten years highly successful experience as Operations Supervisor and subject matter expert for a multi-state, global company's leave center, supporting up to 250,000 employees world-wide. Accomplished at leading and facilitating organizational change. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings. Highly skilled in HR reporting and analytics which includes data gathering from multiple sources and meaningful metric development. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent communication skills.
Overview
21
21
years of professional experience
14
14
years of post-secondary education
Work History
Sr. HR Analyst
City Of Charlotte Human Resource Department
Charlotte , NC
2018.09 - Current
- Serve in consultative capacity and subject matter expert to departmental HR to resolve complex elevated leave, FMLA and ADA accommodation issues for City employees.
- Collaborate with internal and external partners to ensure leave of absence and ADA programs are in compliance with city policies, and state and federal employment laws.
- Collaborate with internal partners, leave and ADA vendor to ensure timely, accurate, compliant, and best in class operations.
- Worked with City managers, City HR professionals and vendor to successfully implement Paid Sick Leave and Expanded Family and Medical Leave in response to FFCRA (Family’s First COVID Response Act). Duties included training stakeholders and keeping up to date with quickly changing decisions and communications from DOL (Department of Labor).
- Served as subject matter expert on questions surrounding FFCRA (Family First Coronavirus Response Act) for City.
- Reduced risk to City by developing standardized city wide processes for job reassignment of employees under ADA and workers compensation. Processes emphasis multiple interactive conversations with employees and documentation of all steps of ADA placement process.
- Enhance vendor accountability and responsibility for compliance by efficiently auditing employee leave files for process gaps and data errors.
Sr. Staff Analyst
Boeing
Charleston , SC
2010.08 - 2017.09
- Led and reviewed daily work of 4 Staff Analysts within Manufacture Engineering (ME) Projects Group. Team provided daily operations metrics for ME Core Management Team.
- Partnered with upper management and finance to support budget determination, headcount projections and compare actuals to projected headcount.
- Supported organizational staffing, hiring, on-boarding, employee engagement, training, and overtime for organization.
- Prepared and presented daily and weekly scorecards in order to track organization's KPI's (key performance indicators) and performance to plan.
- Evaluated current processes to develop improvement plans.
- Built strong relationships with customers through positive attitude and attentive response.
HR Generalist
Boeing Test and Evaluation - Boeing
Seattle , WA
2010.03 - 2010.08
- Provided day-to-day performance management guidance to 15 managers (e.g., coaching, counseling, career development, disciplinary actions) and employees, reducing legal risks and ensuring regulatory compliance.
- Investigated employee grievances issues by reviewing documentation, video footage if available, and interviewed witnesses while maintaining proper protocols throughout investigations.
- Tracked training compliance for Boeing Tool and Engineering (BT&E). Generated training metrics and reports for Executive level Management.
- Advised Management on labor relations policies and Boeing Union Contracts.
- Provided Ethics Training for Organization.
Sr. Human Resource Specialist LOA / FMLA - Operations Supervisor
Boeing
Seattle , WA
2000.02 - 2010.03
- Led day-to-day operations of Boeing Leave Management Service Center including quality service, workflow, work force optimization, and cost management.
- Successfully managed and directed team of 31 diverse Boeing and contract employees supporting up to 250,000 employees world wide in fast paced, high volume, changing environment.
- Removed obstacles and barriers to employee’s daily work while developing highly efficient and dependable team by delivering ongoing coaching, motivation and fostering career advancement. Results were low employee turnover, high employee morale, high quality work, and employee engagement.
- Adapted daily operations rhythm as necessary by monitoring productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Worked closely with legal department to reduce risk and make sure company was in compliance with state and federal regulations.
- Facilitated continuous process improvement, process development, best practice sharing, team building and engagement throughout organization.
- Served as team leader and subject matter expert for California HR regarding FMLA and leave management in California.
- Utilized conflict resolution skills to de-escalate and diffused elevated disagreements between employees.
- Worked cross functionally to eliminated 57,000 redundant emails sent to employees per year. Improved employee time involved in requesting leave of absence by 45% while back office processing time dropped 29%.
- Organized and carried out staff meetings to inform staff of developments, goals and tactics as well as best practices suggestions to drive success.
- Incorporated employee feedback to improve processes and strategize long-term business plans by developing and implementing leave survey for 4000 employees quarterly.
- Authored HR knowledge base to help employees answer leave questions via self-service.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
Expert knowledge of FMLA, ADA, ADAA
undefinedSoftware
Advanced MS Office (WORD, PowerPoint)
HRIS (Human Resource Management System - PeopleSoft
SharePoint Management and Usage
Adobe Acrobat Professional
Visio
Google Suites
Tableau
Timeline
Sr. HR Analyst
City Of Charlotte Human Resource Department
2018.09 - Current
Certificate in Project Management -
Villanova University
2017.06 - 2017.11
MBA - Business Administration
Citadel Graduate College
2014.01 - 2016.12
Master Certificate in Leadership - Leadership
Citadel Graduate College
2014.01 - 2016.12
Certificate in Project Leadership -
Cornell University
2012.06 - 2015.11
Sr. Staff Analyst
Boeing
2010.08 - 2017.09
HR Generalist
Boeing Test and Evaluation - Boeing
2010.03 - 2010.08
Sr. Human Resource Specialist LOA / FMLA - Operations Supervisor
Boeing
2000.02 - 2010.03
Bachelor of Arts - Education and Social Studies
Western Washington University
1990.01 - 1993.12
Additional Information
Business Administration (MBA)
Citadel Graduate College - Charleston, SC
Master Certificate: Leadership
Citadel Graduate College - Charleston, SC
Certificate in Project Management
Villanova University - Villanova, PA
Master Certificate: Leadership
Citadel Graduate College - Charleston, SC
Certificate in Project Leadership
Cornell University - Ithaca, NY
Bachelor of Arts: Education and Social Studies
Western Washington University - Bellingham, WA
Professional Certifications
05/2001 PHR (Professional of Human Resource)
12/2012 SHRM-CP (Society of Human Resource Management Certified Professional)
Professional Certifications
05/2001 PHR (Professional of Human Resource)
12/2012 SHRM-CP (Society of Human Resource Management Certified Professional)
Similar Profiles
Martha Sabrina AlatorreMartha Sabrina Alatorre
Human Resources Manager at Human Resource DepartmentHuman Resources Manager at Human Resource Department
CHERYL JOYLESCHERYL JOYLES
Case Manager at HASA/ NY CITY HUMAN RESOURCE ADMINISTRATIONCase Manager at HASA/ NY CITY HUMAN RESOURCE ADMINISTRATION
Jordan BaileyJordan Bailey
Child Abuse and Neglect Investigator at Madison County Department Of Human ResourceChild Abuse and Neglect Investigator at Madison County Department Of Human Resource