Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tamra Wagner

Tamra Wagner

Irvine

Summary

Dynamic and energetic leader with over 20 years of experience in entrepreneurial ventures, startups, and corporate team management. Renowned for innovative thinking and a proven ability to elevate organizational performance through exceptional leadership, strategic planning, and project management. Expertise in training and development complements a strong technical background and business acumen, effectively translating complex business requirements into actionable objectives. Committed to fostering a culture of excellence and continuous improvement within teams.

Overview

22
22
years of professional experience

Work History

Customer Success & Digital Marketing Consultant

03.2022 - Current
  • Partner with clients to optimize customer onboarding, ensuring seamless implementation and adoption of digital solutions.
  • Develop data-driven customer engagement strategies to enhance retention and mitigate churn risks for clients.
  • Create campaign strategies to elevate customer interaction and drive sales growth.
  • Evaluate user data to refine marketing strategies, enhancing user experience and conversion rates.
  • Collaborate with stakeholders to align initiatives with business goals and objectives achieving measurable outcomes.
  • Partnered with cross-functional teams to develop and execute comprehensive marketing initiatives, aligning with broader business objectives.
  • Spearheaded social media strategies, building a targeted audience, boosting brand visibility, and funneling traffic to company website, resulting in measurable growth.
  • Implement forward-thinking digital marketing approaches, consistently pushing boundaries to achieve tangible results and drive brand awareness for clients.
  • Pioneered cutting-edge digital campaigns, driving substantial site traffic growth and lead generation while enhancing brand visibility across platforms.
  • Analyzed user data to refine marketing strategies, optimizing user experience and conversion rates for measurable business impact.

Marketing & Customer Engagement Manager

BNG Team
11.2020 - 02.2022
  • Managed customer relationships, ensuring seamless onboarding and continuous engagement.
  • Led a 20-member marketing team, enhancing productivity and collaboration.
  • Analyzed campaigns, optimizing strategies for improved outcomes.
  • Managed onboarding, ensuring seamless integration and training of new hires.
  • Facilitated cross-departmental collaboration, driving strategic growth.
  • Conducted performance evaluations, aligning team efforts with company goals.
  • Managed and mentored a diverse marketing team, conducting performance evaluations and addressing employee issues in partnership with Human Resources.
  • Maintained cutting-edge knowledge of marketing trends, consistently sharing innovative recommendations with leadership to enhance growth.
  • Led brand, project, and account managers in aligning campaigns with KPIs and stakeholder goals, resulting in substantial improvements in marketing effectiveness.
  • Spearheaded cross-functional marketing initiatives, improving growth and enhancing campaign effectiveness through data-driven optimization and innovative strategies.
  • Fostered a culture of teamwork and continuous improvement, mentoring diverse talent and facilitating seamless integration of new hires to boost overall team performance.
  • Leveraged progressive market trends to inform strategic decisions, presenting actionable insights to leadership for substantial improvements in marketing outcomes.

Client Success & Social Media Marketing Manager

WWorkforce
12.2019 - 11.2020
  • Led customer engagement initiatives and enablement to improve brand interaction and user retention across multiple platforms.
  • Spearheaded social media campaigns, driving substantial growth in brand visibility and engagement across multiple platforms.
  • Increased online followers and brand awareness through strategic marketing efforts.
  • Managed a team of 15, setting KPIs and enhancing project management processes.
  • Strengthened client relationships by driving customer focus and success to align to their business objectives.
  • Crafted compelling content aligning with brand voice, while implementing strategic processes for efficient project management and team performance.
  • Fostered seamless collaboration between remote and in-house teams, establishing KPI targets and guidelines to ensure cohesive campaign execution.
  • Implemented strategic marketing initiatives, resulting in significant expansion of online follower base and enhanced brand awareness.
  • Orchestrated seamless coordination between remote and in-house teams, establishing clear KPI targets for cohesive campaign execution.
  • Partnered with CMO to refine strategies, delivering data-driven insights that shaped actionable marketing plans.

Manager of Administration

PeopleLoop
08.2015 - 06.2019
  • Directed staffing for top clients, enhancing recruitment efficiency and candidate quality.
  • Led a team of 25 remote recruiters, optimizing onboarding processes and team collaboration.
  • Streamlined job entry and onboarding, achieving consistent project timelines and client satisfaction.
  • Implemented rigorous candidate screening processes, elevating talent quality. Conducted regular project assessments to maintain high standards and efficiency.
  • Optimized job entry and onboarding systems, leveraging online platforms to enhance efficiency.
  • Introduced new strategies to improve recruitment outcomes.
  • Conducted in-depth analysis of recruitment trends and client feedback, utilizing data-driven insights to refine staffing strategies and enhance team performance.
  • Cultivated robust partnerships with high-profile clients, tailoring staffing solutions and ensuring seamless coordination between recruiters and clients.

Director of Operations

OMT Enterprises, Inc.
01.2013 - 08.2015
  • Led daily operations, ensuring seamless support to the President.
  • Fostered key client relationships, particularly with Costco buyers, driving business growth and solidifying strategic partnerships.
  • Oversaw production and distribution, optimizing pricing strategies.
  • Managed team schedules and assigned tasks, fostering a collaborative environment.
  • Implemented policies and trained staff, driving efficient processes.
  • Streamlined operations, optimized production, and enhanced distribution, resulting in substantial cost savings and improved efficiency for OMT Enterprises.
  • Spearheaded implementation of innovative departmental policies and procedures, aligning team efforts with organizational goals and objectives.
  • Cultivated a high-performing team through strategic hiring, comprehensive training, and ongoing mentorship, elevating overall operational effectiveness.
  • Orchestrated seamless inventory management, optimizing the flow of goods in and out of production facilities to meet demand and minimize waste.

Principal (Owner)

Six Degrees Staffing, Inc.
08.2003 - 01.2013
  • Pioneered boutique staffing firm growth, fostering strategic client relationships and driving operational excellence to achieve $900,000 in billings.
  • Built strong client relations with major enterprises, led strategic meetings, enhanced growth.
  • Directed recruitment, training, and management of staff, streamlined office procedures.
  • Drove business expansion through cultivating key client relationships, leading strategic meetings, and implementing data-driven account management strategies.
  • Optimized operations by streamlining office procedures, enhancing payroll systems, and improving information management for increased efficiency.
  • Fostered a culture of excellence, directing recruitment, training, and management of staff while promoting teamwork and professional growth.
  • Leveraged data analysis to inform strategic decisions, improve client satisfaction, and boost retention rates, contributing to sustained business growth.
  • Spearheaded boutique staffing firm expansion through innovative client relationship strategies and operational excellence, driving substantial business growth.
  • Led team of 20 staff, optimizing recruitment processes and streamlining office procedures to enhance efficiency and productivity.

Senior Sales Manager

Foot Petals, LLC
09.2003 - 06.2005
  • Managed West Coast sales, overseeing 15 states and key accounts including Target and Nordstrom.
  • Boosted sales by 30% through effective account management and training initiatives.
  • Pioneered private label client development, introducing new brands.
  • Enhanced product visibility through strategic trade show coordination.
  • Mentored and trained sales representatives, fostering a high-performance team culture while maintaining strong relationships with buyers and stakeholders.
  • Contributed to company-wide marketing strategies and campaign development, enhancing brand visibility and market penetration.
  • Represented products at major trade shows, leveraging data-driven insights to optimize product positioning and capture new market opportunities.

Education

High School Diploma -

Napa High School
Napa, CA
06-1990

Skills

  • Office administration support
  • Effective team leadership
  • Talent acquisition expertise
  • Inclusive practices knowledge
  • Employee onboarding and education
  • Team coaching
  • Strategic business development
  • Project execution management
  • Digital marketing strategy
  • Social media strategy
  • Performance metrics analysis
  • Search engine optimization
  • Brand management
  • Operational efficiency enhancement
  • Client account management
  • Data analysis with Google Analytics
  • Candidate assessment interviews
  • Talent acquisition and development
  • Effective solution development
  • Stakeholder collaboration
  • Skilled in Microsoft Office tools
  • Skilled in utilizing Google Workspace applications
  • Customer success management
  • Cross-functional teamwork
  • Effective problem resolution
  • Critical thinking
  • Team leadership
  • Detail-oriented approach
  • Client relationship management
  • Effective communication skills
  • Keyword analysis expertise
  • Clear verbal and written communication

Timeline

Customer Success & Digital Marketing Consultant

03.2022 - Current

Marketing & Customer Engagement Manager

BNG Team
11.2020 - 02.2022

Client Success & Social Media Marketing Manager

WWorkforce
12.2019 - 11.2020

Manager of Administration

PeopleLoop
08.2015 - 06.2019

Director of Operations

OMT Enterprises, Inc.
01.2013 - 08.2015

Senior Sales Manager

Foot Petals, LLC
09.2003 - 06.2005

Principal (Owner)

Six Degrees Staffing, Inc.
08.2003 - 01.2013

High School Diploma -

Napa High School

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