Tamra Wilde
Gilbert,AZ
Summary
Accomplished Correctional Officer IV with a proven track record at the Arizona Department of Corrections, Rehabilitation, and Reentry, showcasing exceptional leadership and conflict resolution skills. Streamlined administrative processes and enhanced team productivity by overhauling training protocols. Adept in technology use and case management systems, with a strong focus on achieving compliance and resolving inmate grievances efficiently.
Overview
24
24
years of professional experience
Work History
Correctional Officer IV
Arizona Department of Corrections, Rehabilitation, and Reentry
04.2020 - 11.2024
- Oversaw the operations of correctional units, ensuring compliance with security protocols and facility policies.
- Supervised staff and provided training to enhance team performance.
- Managed sensitive documentation, conducted investigations, and prepared detailed reports.
- Facilitated inmate programs, including re-entry, anger management, and cultural diversity.
- Enhanced administrative efficiency by streamlining documentation processes, reducing errors.
- Improved team productivity through enhanced training protocols and resource allocation.
- Successfully resolved inmate grievances, demonstrating strong problem-solving and communication skills.
- Acted as a liaison between inmates and the public.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
Correctional Officer III
Arizona Department of Corrections, Rehabilitation, and Reentry
10.2017 - 04.2020
- Coordinated inmate activities and programs, ensuring adherence to department standards
- Acted as a liaison between inmates and the public
- Assisted with inmate and reentry needs
Correctional Officer II/Sergeant
Arizona Department of Corrections, Rehabilitation, and Reentry
01.2001 - 01.2017
- Supervised correctional staff conducted training sessions and resolved staff or inmate issues.
- Conducted inspections, maintained records, and ensured accurate documentation of incidents.
- Assisted with emergency response planning and execution.
- Successfully resolved inmate grievances, demonstrating strong problem-solving and communication skills.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Education
Sergeant Academy -
01.2009
Correctional Officer Training Academy -
01.2001
High School Diploma -
New Life Christian Academy
01.1982
Re-Entry Certification -
Motivational Interviewing Training -
Arizona State University
Certifications in Stepping Stones and Pathways -
Triple P -
Skills
- Leadership and team supervision
- Administrative and clerical expertise
- Conflict resolution and problem-solving
- Customer service and communication
- Time management and multitasking
- Policy and procedure compliance
- Proficiency in computer applications (databases, spreadsheets, word processing)
- Extensive experience with case management systems
- Record maintenance
- Strong ability to provide customer service
- Proficient in the use of technology
- Adept at working in high-volume, time-sensitive environments
- Demonstrated ability to make sound decisions in accordance with regulations, policies, and procedures
- Extensive experience with case management systems, record maintenance, and administrative tasks
- Strong ability to provide customer service, including responding to inquiries, and guiding individuals through complex processes
- Proficient in the use of technology, including database systems and document creation tools
- Adept at working in high-volume, time-sensitive environments
- Demonstrated ability to make sound decisions in accordance with regulations, policies, and procedures
Accomplishments
- Successfully managed operations in high-pressure environments with diverse populations.
- Spearheaded initiatives to improve inmate rehabilitation programs and staff training.
- Recognized for exemplary leadership and commitment to departmental goals.
- Experienced in handling confidential and sensitive information with discretion.
- Consistently met or exceeded performance benchmarks, earning multiple commendations.
References
Available upon request.
Timeline
Correctional Officer IV
Arizona Department of Corrections, Rehabilitation, and Reentry
04.2020 - 11.2024
Correctional Officer III
Arizona Department of Corrections, Rehabilitation, and Reentry
10.2017 - 04.2020
Correctional Officer II/Sergeant
Arizona Department of Corrections, Rehabilitation, and Reentry
01.2001 - 01.2017
Sergeant Academy -
Correctional Officer Training Academy -
High School Diploma -
New Life Christian Academy
Re-Entry Certification -
Motivational Interviewing Training -
Arizona State University
Certifications in Stepping Stones and Pathways -
Triple P -
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