Tamra Young
Cantonment,FL
Summary
Dynamic and results-oriented professional with extensive experience at Navy Federal Credit Union, adept in problem-solving and critical thinking. Excelled in fast-paced environments, demonstrating exceptional communication skills and a friendly, positive attitude. Proven track record of enhancing customer satisfaction and team collaboration, with a keen ability to adapt and multitask efficiently.
Overview
12
12
years of professional experience
Work History
MSR III
Navy Federal Credit Union
08.2019 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Produce Associate
Walmart
03.2019 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Assisted Manager
Wendys Restaurant
04.2012 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Pensacola High School
Pensacola Fl05-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Computer skills
- Problem resolution
- Verbal communication
- Active listening
- Organization and time management
- Calm under pressure
Timeline
MSR III
Navy Federal Credit Union
08.2019 - 08.2024
Produce Associate
Walmart
03.2019 - 08.2019
Assisted Manager
Wendys Restaurant
04.2012 - 03.2018
High School Diploma -
Pensacola High School
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