TAMRAN PROVANCE
Modesto,CA
Summary
Supportive Human Services Technician offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skill in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion.
Overview
24
24
years of professional experience
Work History
LEAD
SALVATION ARMY
Modesto, CA
11.2018 - Current
- Oversaw day-to-day activities of [15] employees in homeless shelter.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated software options for managing client data more efficiently, ultimately selecting a solution that significantly improved productivity within the department without sacrificing security or privacy.
- Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
- Optimized resource allocation within the intake department by regularly reviewing staffing levels based on workload demands, resulting in improved workflow efficiency.
- Evaluated program effectiveness using performance metrics and outcome data, adjusting service delivery models as needed to optimize results for clients.
- Maintained detailed, accurate records of all client interactions, ensuring seamless handoffs between team members when necessary.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Established trusting relationships with clients, fostering open communication and rapport building.
Home Health Aide
The Wright's Home
3407 Faith Home RD
03.2002 - 04.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered prescribed medications under direction of physician.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
Education
High School Diploma -
Elliott Alternative Education
Modesto, CA06.1994
Skills
- Strong leadership abilities
- Homelessness Support
- Motivational Interviewing
- HMIS- WELLSKY
- Self-Care Techniques
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Assessment skills
- Client interaction
- Case information confidentiality
Timeline
LEAD
SALVATION ARMY
11.2018 - Current
Home Health Aide
The Wright's Home
03.2002 - 04.2019
High School Diploma -
Elliott Alternative Education