Tamria Henderson
Norwalk,CA
Summary
Dedicated professional with a proven record of accomplishment of success in managing teams and delivering exceptional customer service. Seeking an administrative position, with a fervent desire to expand skill set and contribute to the success of a dynamic organization. Equipped with excellent communication, organization, and problem-solving skills, coupled with a positive attitude and a desire to learn, and grow. Results-driven, with a career marked by success in achieving targets and driving projects to completion. Highly organized, with a keen eye for detail and a passion for delivering high-quality work.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deposit Operations Specialist
City First Bank
06.2023 - 04.2024
- Accurately process outgoing and incoming international and domestic wires through our internal wire system and ensure the accurate and timely upload through SWIFT and Fedline
- Provide exceptional customer service and ensure that clients are served promptly, courteously, efficiently, and professionally
- Understand and comply with bank & BSA/AML Program.
- Identify signs of potentially fraudulent wire transfers by recognizing keywords from customers and bankers; report all suspected wire fraud to Operations Manager
- Identify economic and trade sanctions against targeted foreign states, organizations, and individuals as set forth by OFAC (Office of Foreign Assets Control).
- Ensure all funds are properly accounted for by balancing the wire system at the opening and at closing, and balancing the wire proceeds general ledger account. Clear IMAD/OMAD and any stale dated entries
- Handle other duties daily including balancing, maintaining logs, performing research, filing, and other operational duties as assigned and that all duties and responsibilities are performed accurately, timely and efficiently and according to bank policy and procedures
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Assisted in the development and implementation of policies and procedures related to deposit products, ensuring compliance with regulatory requirements.
- Enhanced deposit operations efficiency by streamlining processes and implementing new software tools.
Account and Process Manager
GPMI Industries
12.2019 - 06.2023
- Handle other duties daily including balancing, maintaining logs, performing research, filing, and other operational duties as assigned and that all duties and responsibilities are performed accurately, timely and efficiently and according to bank policy and procedures
- Maintain primary relationship accountability for clients, ensuring overall satisfaction, and maximizing profitability of client relationships
- Optimize organizational systems for payment collections, AP/AR, deposits, and recordkeeping, resulting in increased efficiency and accuracy in financial reporting
- Streamline scheduling procedures, managing supervisor itineraries and appointments, ensuring effective time management and meeting deadlines
- Develop and maintain automated alert systems for important deadlines, reducing the risk of missing critical deadlines and improving organizational efficiency
- Coordinate and organize conferences and monthly meetings, resulting in efficient and effective communication and collaboration
Service Manager
Wells Fargo
05.2009 - 06.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, managed, developed, and trained staff, establishing and monitoring goals, conducting performance reviews, and administering salaries for staff
- Monitored inventory levels and placed orders to replenish stock.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Defined clear targets and objectives and communicated to other team members.
- Demonstrate leadership by contributing to a company culture that supports customers in achieving financial goals and team members in developing their careers
- Improve customer satisfaction scores through the application of superior conflict resolution and problem solving skills, · resulting in increased customer loyalty and retention
- Manage scheduling, teller line, lobby management, and delegation, resulting in efficient and effective operations
Education
Bachelor of Science - Business Administration And Management
California State University - Dominguez Hills
Carson, CA05.2025
High School Diploma -
Edison High School
Fresno, CA05.2002
Skills
- Ability to work independently
- Strong organizational skills
- Strong analytical skills
- Continuous Improvement mindset
- Microsoft PowerPoint, Excel, and Word
- Project planning
- Time management
- Resource allocation
- Quality Control
- Attention to detail
- Team Leadership
- Problem solving
Certification
- Notary Public
- Intuit Bookkeeping Certification
Timeline
Deposit Operations Specialist
City First Bank
06.2023 - 04.2024
Account and Process Manager
GPMI Industries
12.2019 - 06.2023
Service Manager
Wells Fargo
05.2009 - 06.2023
Bachelor of Science - Business Administration And Management
California State University - Dominguez Hills
High School Diploma -
Edison High School
- Notary Public
- Intuit Bookkeeping Certification
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