Summary
Overview
Work History
Education
Skills
Timeline
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Tamrin Silva

Harker Heights,TX

Summary

Proven to enhance customer satisfaction and streamline operations, my tenure at EZ Pawn showcased my adeptness in negotiation and cash flow management. Leveraging strong appraisal knowledge and effective communication, I consistently met business goals, contributing to profitability and operational efficiency. My background reflects a commitment to excellence and a dynamic ability to adapt and thrive in varied roles.

Overview

10
10
years of professional experience

Work History

Pawnbroker

EZ Pawn
08.2023 - Current
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on qualifying items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.

Telephone Verification Specialist

American Income Life Insurance Company
04.2022 - 08.2023
  • Verified insurance policies with customers and ensured they understood their policy and the insurance they would be receiving.
  • Maintained a high level of professionalism when interacting with external parties during the verification process.
  • Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
  • Reduced errors in documentation by thoroughly cross-checking data against established parameters.
  • Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
  • Verified client information by analyzing existing evidence on file.

Dasher

DoorDash
06.2020 - 08.2022
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.

Front End Supervisor

Sam's Club
07.2018 - 06.2019
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.

Associate

Sam's Club
07.2016 - 07.2018
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

Operator

Flextronics
09.2015 - 03.2016
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.

Dietary Aide

Wyoming Springs
07.2014 - 03.2015
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

High School Diploma -

McNeil High School
Round Rock, TX
06.2014

Skills

Cash Flow Management

Effective communicator

Teamwork orientation

Appraisal Knowledge

Documentation skills

Business knowledge

Recordkeeping skills

Training and coaching

Inventory Management

Sales proficiency

Negotiation

Security awareness

Item Pricing

Attention to Detail

Multitasking

Multitasking Abilities

Excellent Communication

Organizational Skills

Active Listening

Effective Communication

Adaptability and Flexibility

Task Prioritization

Written Communication

Timeline

Pawnbroker

EZ Pawn
08.2023 - Current

Telephone Verification Specialist

American Income Life Insurance Company
04.2022 - 08.2023

Dasher

DoorDash
06.2020 - 08.2022

Front End Supervisor

Sam's Club
07.2018 - 06.2019

Associate

Sam's Club
07.2016 - 07.2018

Operator

Flextronics
09.2015 - 03.2016

Dietary Aide

Wyoming Springs
07.2014 - 03.2015

High School Diploma -

McNeil High School

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Tamrin Silva