TAMSAL RIAZ

• Optimizing branch risk and controls through hands-on engagement at the branch and area levels.

• Staff training and development on Service agenda to create a culture of customer centricity.

• Introducing risk mitigation strategies to ensure the embedment of internal controls to comply with regulators, internal audits, and external audits.

• Support on Business improvements through service and staff engagements.

• Spearheaded risk mitigation strategies and resolved issues related to SBP, internal, and external audits
• Facilitated internal investigations, thematic reviews, and management audits to ensure compliance
• Coordinated and managed the implementation of audit recommendations
• (Retail Banking)

• Directed the operations of 556 branches, later managing 384 branches following organizational restructuring
• Led initiatives to improve customer-centricity, branch ambiance, and staff development
• Collaborated with the business team to consistently achieve top nationwide business targets in 2021 and 2022
• Enhanced key performance indicators (KPIs) such as audit ratings and account opening turnaround time
• Acted as a Value Ambassador for Conduct & Ethics, conducting regular training sessions across the North region

• Administered and controlled all branch operations of North, including staff trainings and staff deployments, with enhanced customer services
• Coordinated all business segments of North to ensure enhanced and sustainable business

• Oversaw branch operations for Multan, Bahawalpur, and Sahiwal regions
• Led the region to win the Top HUB/Cluster Award and Best Region in Business & Operations for 2020

• Focused on staff development and optimizing branch controls through hands-on engagement at the branch and area levels
• Improved transaction and account opening turnaround times to enhance customer satisfaction

• Played a pivotal role in securing PAM Awards for both Operations and Business
• Led the region to win the Top Region Award in 2018 for business performance
• Implemented profitability strategies and educated staff on effective monitoring mechanisms

• Ensured the region consistently ranked at the top of the Operations Score Card for 2017

• Held senior roles in compliance and internal control, with a focus on enhancing operational controls