Summary
Overview
Work History
Skills
Certifications and Training
Civilian Awards
References
Timeline
Generic

Tamsen Leigh Disselkamp

Cecilia,KY

Summary

Proven excellence at Ireland Army Health Clinic, adept in patient care coordination and maintaining confidentiality. Demonstrated adaptability and commitment to excellence, with notable achievements in improving patient service and streamlining appointment scheduling. Recognized for outstanding communication skills and medical record assessment capabilities.

Overview

14
14
years of professional experience

Work History

Medical Support Assistant, Physical Therapy

Ireland Army Health Clinic
Fort Knox, Kentucky
05.2020 - Current
  • Arranges and schedules medical appointments in Military Health System (MHS) GENESIS and determines patient eligibility for services in primary care, specialty, and subspecialty medical care
  • Serves as first point of contact and provides information regarding facility policies, procedures, and locations to patients. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients
  • Manages front desk responsibilities such as answering phones, greeting patients, and managing paperwork

Medical Support Assistant, Department of Radiology

Ireland Army Community Hospital
Fort Knox, KY
03.2018 - 05.2020
  • Departmental Education Facilitator for employee training files; assist in tracking mandatory training documentation for all employees within the department
  • Have earned excellent marks on performance reviews, with citation for excellence in areas including work volume, accuracy and quality, ability to learn and master new concepts, positive work ethic, team performance, and commitment to providing excellent customer service
  • Serve as Medical Support Assistant (MSA) and Certified Nursing Assistant (CNA) in a combined position for the Ireland Army Health Clinic/Community Hospital
  • Perform various clinical administrative functions to include appointment and telephonic support, medical documentation and provide medical care to patients as an assistant to OB/GYN Nurse Practitioner
  • Communicate efficiently with multiple departments to plan and prepare the welcoming of patients
  • While working the front desk I am responsible for assisting patients with checking-in and scheduling appointments, answering the phones, filling patient hard copy floor charts, and medical documentation for clinic use only, as well as preparing patients carts for their care
  • Keep track of patients off posts referrals
  • Fax out patients medical records to their new off post provider
  • Knowledge of basic medical terminology, ability to make appointments in a clinical setting, ability to work independently in the accomplishment of wide variety of duties including setting priorities and coordination work, ability to communicate effectively, and professionally with employees at varying grade levels
  • Call all patients on my referral list, perform task multiple times a day
  • Ability to identify patient's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure satisfactory resolution
  • Place all medical documentation in the appropriate secure location
  • Worked with sexual assault victims
  • My supervisor trusted me with highly classified sensitive information
  • I would have to call and get patients lab and medical results from other hospitals

Nursing Assistant, Department of Surgery, OBGYN

Ireland Army Community Hospital
Fort Knox, Kentucky
05.2016 - 03.2018
  • Served as a Medical Support Assistant (MSA) and Certified Nursing Assistant (CNA) in a combined position for the Ireland Army Health Clinic/Hospital
  • Performed various clinical administrative functions to include appointment and telephonic support, medical documentation and provided medical care to patients as an assistant to the ENT doctor
  • Communicate efficiently with multiple departments to plan and prepare the welcoming of patients
  • While working the front desk I was responsible for assisting patients with checking-in and scheduling appointments, answering the phones
  • Preparing the patients charts for their care
  • Place all medical documentation in the appropriate secure location
  • Call all patients on my referral list, performed this task multiple times a day
  • Scheduled patients for surgery and pre-op appointments

Nursing Assistant, Department of Surgery, ENT

Ireland Army Community Hospital
Fort Knox, Kentucky
01.2011 - 05.2016
  • Independently perform a full range of duties related to the delivery of healthcare services in an outpatient setting
  • Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with scheduling guidelines
  • Work closely with the referral department to make sure the referrals accurate
  • Knowledge of basic medical terminology, ability to make appointments in a clinical setting, ability to work independently in the accomplishment of wide variety of duties including setting priorities and coordination work, ability to communicate effectively, and professionally with employees at varying grade levels
  • Duties also include helping Optometry, Audiology, and Allergy clinics on an as needed basis
  • Serve as a Medical Support Assistant (MSA) performing a variety of receptionist, clerical, and record-keeping duties associated with patient care and treatment in the Medical Treatment Facility (MTF)
  • Departmental Education Facilitator for employee training files; assist in tracking mandatory training documentation for all employees within the department
  • Skilled in customer service and oral communications in order to provide information and assist patients
  • Knowledge of appropriate lab values and lab orders as they pertain to Radiology exams
  • Knowledge on scheduling a variety of different types of appointments for different modalities and referring patients to the appropriate sections for appointments or treatment
  • Knowledge of the contents and order for assembling medical records both paper records and electronic records
  • Knowledge of the spelling and meaning of medical terminology required to transcribe appropriate entries into medical records and other medical documents and forms
  • Knowledge of inputting off post orders for treatment
  • Answering phones calls and scheduling patients over the phone

Skills

  • HIPAA Compliance
  • Microsoft Office Proficient
  • Organizational Skills
  • Clerical Support
  • Attention to Detail
  • Records Management

Certifications and Training

  • Certified Nursing Assistant - January 2001 (Current)
  • Basic Lifesaver Certified - February 2025 (Current)
  • Civilian Foundation Course - March 2018
  • HIPAA and Privacy Act Training -

Civilian Awards

  • Individual Time Off Award - July 2021, December 2019
  • Individual Cash Award - August 2023, September 2021, July 2020, September 2019, June 2019
  • Commander's Cash Award - August 2023, September 2021
  • COVID Award - November 2021

References

References available upon request.

Timeline

Medical Support Assistant, Physical Therapy

Ireland Army Health Clinic
05.2020 - Current

Medical Support Assistant, Department of Radiology

Ireland Army Community Hospital
03.2018 - 05.2020

Nursing Assistant, Department of Surgery, OBGYN

Ireland Army Community Hospital
05.2016 - 03.2018

Nursing Assistant, Department of Surgery, ENT

Ireland Army Community Hospital
01.2011 - 05.2016

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Tamsen Leigh Disselkamp