Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamsen Sallee

2261 SW Harem Circle,FL

Summary

Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.

Overview

26
26
years of professional experience

Work History

Store Manager

Nutritionsmart
Port St Lucie, FL
04.2023 - Current
  • Drafted strategic plans for increasing customer satisfaction levels.
  • Monitored staff performance and provided feedback to ensure service standards were met.
  • Conducted regular meetings with employees to discuss current operations issues.
  • Organized promotional activities to increase customer traffic in the store.
  • Resolved customer complaints promptly and professionally.
  • Reviewed daily financial statements to identify areas of improvement.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.
  • Scheduled shifts for employees to meet operational needs of the store.
  • Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
  • Created marketing campaigns to promote products or services offered at the store.
  • Established relationships with vendors to ensure timely delivery of merchandise.
  • Inspected store premises regularly to maintain cleanliness and a safe working environment.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.

Store Manager

Vitamin Shoppe
Jensen Beach, FL
11.2015 - 04.2023
  • Top quartile store in the District with AOV, Matched Sales and UPT.
  • Highest AOV in the District at $43.56
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 5-member team.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached and developed store associates through formal and informal interactions.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.

Assistant Store Manager

OfficeMax
Port Saint Lucie, FL
09.2006 - 08.2015
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Evaluated employee performance and developed improvement plans.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Offered product and service consultations and employed upselling techniques.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.

Department Manager

Walmart
Greenacres, FL
03.1998 - 12.2005
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive sales.
  • Restructured merchandising strategy to promote high value and products.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Investigated and resolved variances with inventory records.

Education

High School Diploma -

Forest Hill High School Adult Education
West Palm Beach, FL

Skills

  • Merchandising
  • Driving business growth
  • Customer service
  • Business operations
  • Partnership Building
  • Operations Management
  • Team Development
  • Payroll Management
  • Customer Service Management
  • Talent Recruitment
  • Retail Inventory Management
  • Employee Scheduling
  • Leadership Development
  • Employee Terminations
  • Sales Promotions
  • Special Events

Timeline

Store Manager

Nutritionsmart
04.2023 - Current

Store Manager

Vitamin Shoppe
11.2015 - 04.2023

Assistant Store Manager

OfficeMax
09.2006 - 08.2015

Department Manager

Walmart
03.1998 - 12.2005

High School Diploma -

Forest Hill High School Adult Education

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Tamsen Sallee