Summary
Overview
Work History
Education
Accomplishments
Awards
Timeline
Generic

Mohammad Hanif

Woodland,CA

Summary

Accomplished Healthcare Operations Leader with specialization in supervision, labor relations, administration/operations, Excels at cultivating customer relationships, mentoring teams, and collaborating cross-functionally. Passionate about finding consensus between internal and external stakeholders to drive success. Seeking role as Regional manager,Operations Manager, or Healthcare Administrator to enhance my 23 years experience in medical field.

Overview

23
23
years of professional experience

Work History

Supervisor Family Medicine

Sutter Medical Foundation
07.2011 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.


Care Center Lead Occupational Health

Sutter Medical Foundation
01.2001 - 07.2011
  • Enhanced company compliance with OSHA regulations through the development and implementation of tailored safety programs.
  • Improved employee safety by conducting regular workplace assessments and identifying potential hazards.
  • Reduced workplace accidents by providing comprehensive training on proper safety procedures for both new hires and existing staff members.
  • Collaborated with management to develop effective emergency response plans, ensuring the safety of all employees during crisis situations.
  • Developed policies and procedures related to occupational health and safety, fostering a safer work environment for employees at all levels.
  • Performed regular audits of company operations, ensuring adherence to established health and safety guidelines while identifying areas for improvement.
  • Coordinated employee immunization programs, reducing instances of illness in the workplace due to preventable diseases.
  • Served as a liaison between management and employees on matters related to occupational health, addressing concerns promptly and effectively.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.

Back Office Coordinator Occupational Health

Sutter Medical Foundation
04.2006 - 01.2008
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
  • Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.

Medical Assistant Occupational Health

Sutter Medical Foundation
01.2001 - 04.2006
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Education

Associate of Occupational Health -

Medical Assistant High-Tech Institute
Sacramento, CA

Woodland High School

Accomplishments

  • Implemented the first PCMH (Patient Centered Medical Home) program in Sutter Health.
  • Lead Yolo Patient Experience Team within Sutter Medical Foundation
  • Participate and member of the SMF Regional Patient Safety Oversite Committee
  • Presented at the SMF Lean Report out on BP control
  • Piloted the IQS Reporting platform for SMF Integrated Quality Measures
  • Total Awards Ambassador Yolo 2018
  • Nominee SMF Sutter Spirt employee of the quarter
  • Member of SMF Patient Safety Oversite Committee 2020-Present

Awards

  • Academic Excellence
  • Perfect attendance

Timeline

Supervisor Family Medicine

Sutter Medical Foundation
07.2011 - Current

Back Office Coordinator Occupational Health

Sutter Medical Foundation
04.2006 - 01.2008

Care Center Lead Occupational Health

Sutter Medical Foundation
01.2001 - 07.2011

Medical Assistant Occupational Health

Sutter Medical Foundation
01.2001 - 04.2006

Associate of Occupational Health -

Medical Assistant High-Tech Institute

Woodland High School

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Mohammad Hanif