TAMSYN SOLIAI
Chicago,IL
Summary
Experienced Organizational and Administrative Professional with attention to detail. Good planner and problem solver focused on continuous improvement. Strong Customer Service Provider valuing client experience. Manage multiple tasks with professionalism and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Exam Coordinator
Alliance Francaise De Chicago
09.2021 - Current
- Organize multiple French Language Proficiency Exams offered by the French Ministry of Education.
- Introduced additional exam format to accommodate more candidates and increase profit.
OFFICE MANAGER
Alliance Française de Chicago
02.2018 - Current
- Oversee all administrative duties for language center with 200-400 students.
- Principal point of contact for customer service.
- Set up translation services.
- Prepare payroll for all part time instructors.
- Oversee registration of students and guests for classes and exams.
- Supervise administrative staff.
ADMINISTRATIVE & CUSTOMER SERVICE ASSISTANT
Alliance Française de Chicago
08.2015 - 01.2018
- Provide front desk and office support while managing high call volume
- Receive visitors and answer class and event related queries
- Proofread/edit French-English translations and other documentation
- Process payments and generate invoices
- Register students and guests for classes and events
- Maintain planning calendar.
PRODUCT & PROJECT SPECIALIST-CUSTOMER SERVICE
GSC - Church Of Jesus Christ Of Latter-Day Saints
09.2013 - 09.2014
- Reviewed income and expenses of Church units in France and Belgium for reconciliation purposes
- Corresponded with leaders to assist with membership or finance queries via email or telephone
- Reviewed English-French translations
- Handled confidential information.
EXPORT CONSULTANT
Export Finance & Trading (Pty) Ltd.
09.2009 - 07.2012
- Liaised with clients in Burundi and provided solutions when necessary.
- Oversaw logistics of orders to ensure deadlines were met.
- Prepared and proofread French/English documents required for exportation.
- Translated French-English communications for non-Francophone colleagues.
- Purchased commodities, released it with vendors and followed up on delivery.
- Project Manager of office renovations/updates.
RECEPTIONIST/ASSISTANT LIBRARIAN
Alliance Francaise Du Cap
02.2006 - 03.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained database for Language & Cultural Center.
- Reviewed/proofread and translated internal English-French documents and memos
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
Education
Bachelor of Arts - French & Linguistics
University of The Western Cape
Bellville, South Africa12.2006
Skills
- Microsoft Office Suite
- Administrative Staff Coordination
- Blackbaud Raiser’s Edge - CRM Software
- Staff Training
- Payroll Administration
- Multilingual - French, English & Afrikaans
Accomplishments
- Delf B2 level French
- Administrative Professional offering more than 10 years’ experience
Certification
Delf B2 Certificate - French Level
As per the Common European Framework of Reference for Languages
Languages
Afrikaans
Native or Bilingual
French
Full Professional
English
Native or Bilingual
Timeline
Exam Coordinator
Alliance Francaise De Chicago
09.2021 - Current
OFFICE MANAGER
Alliance Française de Chicago
02.2018 - Current
ADMINISTRATIVE & CUSTOMER SERVICE ASSISTANT
Alliance Française de Chicago
08.2015 - 01.2018
PRODUCT & PROJECT SPECIALIST-CUSTOMER SERVICE
GSC - Church Of Jesus Christ Of Latter-Day Saints
09.2013 - 09.2014
EXPORT CONSULTANT
Export Finance & Trading (Pty) Ltd.
09.2009 - 07.2012
RECEPTIONIST/ASSISTANT LIBRARIAN
Alliance Francaise Du Cap
02.2006 - 03.2007
Bachelor of Arts - French & Linguistics
University of The Western Cape
Delf B2 Certificate - French Level
As per the Common European Framework of Reference for Languages
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