Tamta Beridze

Organized daily room assignments and ensured all necessary paperwork was completed accurately.

• Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
• Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.

• Developed systems for tracking customer preferences to improve customer satisfaction ratings.
• Promoted loyalty programs to encourage repeat business from customers.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered customer telephone calls promptly and appropriately handled needs.
• Collected room deposits, fees, and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Greeted customers in a professional and friendly manner.
• Answered phones, responded to inquiries, and took messages.
• Processed payments accurately and efficiently.
• Provided information about hotel amenities, services, and local attractions.
• Addressed customer needs in a timely manner.
• Managed cash drawer responsibly throughout shift.
• Stayed current on promotions, discounts, packages, and offers available at the hotel.
• Answered guest inquiries, recommending shopping, dining or entertainment.
• Verified customer credit to establish payment method for accommodations.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to learn quickly and adapt to new situations.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.