Tamta Tsnobiladze
Area Sales Coordinator
New York
Summary
Results-driven sales professional with a proven track record at Hotel Hendricks, specializing in customer acquisition and account development. Highly skilled in CRM software and sales analytics, I build and maintain strong client relationships that drive repeat business and ensure customer satisfaction. Expertise in contract negotiations and orchestrating successful group events allows me to consistently contribute to revenue growth through strategic planning and performance optimization.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Area Sales Coordinator
Hotel Hendricks
01.2024 - Current
- Maintaining strong relationships with existing clients, ensuring repeat business by offering excellent customer service and support.
- Responding to client inquiries, provide information on room availability, rates, and hotel services, and ensuring prompt communication.
- Assisting in managing key accounts and ensuring that their needs are met, coordinating between clients and various hotel departments (e.g., reservations, catering, and event management).
- Planning and executing of group bookings, conferences, meetings, and events, ensuring a seamless experience for clients.
- Handling all administrative tasks related to sales, including managing schedules, organizing meetings, and coordinating travel arrangements for sales team members.
- Preparing and submitting sales reports, tracking sales progress, and assisting with budget forecasting.
- Negotiating corporate contracts, group rates, and event pricing with clients, aiming to maximize hotel occupancy and revenue.
- Ensuring consistent follow-up with clients to ensure satisfaction, resolve any issues, and maintain a high level of client loyalty.
- Organizing site visits, client meetings, and events to promote the hotel’s amenities and services, showcasing the property to potential clients.
- Assisting in forecasting sales trends and developing budget plans for the sales department.
Assistant Front Desk Manager
The Prince Kitano Hotel
03.2023 - 01.2024
- Overlooked check-in/check-out procedures, ensuring a smooth and efficient process for all guests.
- Handled complex guest issues and resolved complaints, aimed to exceed guest expectations and ensured satisfaction.
- Prepared and reviewed daily reports, including occupancy reports, revenue data, and financial transactions, ensuring accuracy and completeness.
- Analyzed key performance indicators (KPIs) such as guest satisfaction scores, occupancy rates, and front desk efficiency metrics.
- Tracked trends in guest feedback and identified areas for improvement in service delivery and operational efficiency.
- Coordinated with housekeeping, maintenance, and other departments to ensure that rooms are ready and guest requests are promptly addressed.
- Maintained a welcoming, professional, and friendly atmosphere at the front desk to enhance the guest experience.
Front Desk Supervisor
The Williamsburg Hotel
06.2021 - 03.2023
- Addressed and resolved guest inquiries, complaints, and requests in a timely and professional manner, aiming to exceed guest expectations.
- Ensured that all guests receive personalized, prompt, and courteous service.
- Monitored guest satisfaction and made necessary adjustments to services and processes to enhance the guest experience.
- Assisted in scheduling front desk shifts and managed staffing levels to ensure adequate coverage during peak times.
- Processed and verified guest payments, including handling cash, credit card transactions, and billing inquiries.
- Proactively addressed and resolved guest complaints and issues, ensuring timely resolutions and maintaining high levels of guest satisfaction.
Sales and Marketing Coordinator Intern
Kapi Residences
09.2019 - 02.2021
- Responded to inquiries from prospective residents via phone, email, and online platforms, providing information about available units, pricing, and amenities.
- Coordinated the booking and scheduling of property tours for prospective clients.
- Supported the creation and execution of marketing campaigns targeted at students and interns, including email newsletters, social media posts, and digital ads.
- Assisted with the planning and execution of promotional events, such as open houses, webinars, or student fairs, to increase brand visibility and attract prospective residents.
Group Reservations Manager
Ambassadori Tbilisi Hotel
09.2015 - 07.2018
- Actively prospected and generated new group business for the hotel, focusing on corporate, association, government, and social groups.
- Maintained and grew relationships with existing accounts to secure repeat business.
- Prepared and presented proposals, contracts, and quotes to potential clients.
- Negotiated pricing, terms, and event details to close group sales.
- Served as the primary point of contact for group clients from initial inquiry to post-event follow-up.
- Worked closely with the hotel’s Operations, Catering, and Front Desk teams to ensure the successful execution of group events.
- Prepared regular sales reports, forecasts, and budgets for ownership.
Education
Associate of Science - Hospitality Management
University of California, Irvine
Irvine, CA 05.2001 -
Associate of Science - Digital Marketing
University of California, Irvine
Irvine, CA 05.2001 -
Bachelor of Science - History
Tbilisi State University
Tbilisi Georgia 05.2001 -
Skills
Sales presentations
Sales training
Territory management
CRM software
Sales reporting
Customer acquisition
Performance tracking
Account development
Business relations
Customer service
Timeline
Area Sales Coordinator
Hotel Hendricks
01.2024 - Current
Assistant Front Desk Manager
The Prince Kitano Hotel
03.2023 - 01.2024
Front Desk Supervisor
The Williamsburg Hotel
06.2021 - 03.2023
Sales and Marketing Coordinator Intern
Kapi Residences
09.2019 - 02.2021
Group Reservations Manager
Ambassadori Tbilisi Hotel
09.2015 - 07.2018
Associate of Science - Hospitality Management
University of California, Irvine
05.2001 -
Associate of Science - Digital Marketing
University of California, Irvine
05.2001 -
Bachelor of Science - History
Tbilisi State University
05.2001 -
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