TAMARA TAYLOR
Fort Lauderdale,FL
Summary
Dynamic customer service professional with a proven track record at American Airlines, excelling in conflict resolution and enhancing customer loyalty. Organized, independent professional offering years of extensive knowledge and experience in customer service and hospitality, detail oriented with strong time management skill and the ability to learn new tasks quickly.
Highly responsible and reliable
Upbeat, outgoing and positive
Know to work well under pressure
Function well in a team as well as individual
Interpersonal skill
Assertive
Positive work attitude
Versatile Communicator
Very Clean and Neat
Overview
16
16
years of professional experience
Work History
Customer Service Representative/Inside Sales Representative
American Airlines
08.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Online Sales Manager
Self-employed
01.2016 - 02.2022
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Liaised with product marketing and sales teams to support strategic planning, testing and execution of initiatives for e-commerce websites.
- Implemented inventory management systems to optimize stock levels, reducing out-of-stock instances and improving order fulfillment rates.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Implemented systems and procedures to increase sales.
Cashier/Restaurant Hostess
Pink Sands Resort
05.2008 - 02.2015
- Greeted, welcome and seat customers entering the restaurant and responded promptly to customer needs..
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided exceptional, friendly and fast service inquired about guest satisfaction, anticipated additional needs and fulfilled request.
Education
GED -
West Park High School
West Park, FL05-2015
Skills
- Client support
- Effective listening
- Problem-solving skills
- Accurate data entry
- Customer satisfaction measurement
- Payment processing
- Customer relationship management (CRM)
Timeline
Customer Service Representative/Inside Sales Representative
American Airlines
08.2022 - 09.2024
Online Sales Manager
Self-employed
01.2016 - 02.2022
Cashier/Restaurant Hostess
Pink Sands Resort
05.2008 - 02.2015
GED -
West Park High School
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