Tamu Tenison

Check in/out pts, ensured timely verification of insurance for various procedures, while assisting with essential testing such as AR and retinal screenings. Efficiently managed inventory and scheduling, accurately tracked supplies, and prepared spreadsheets for BVD and incoming/outgoing inventory. Trained patients in contact lens application, sent MVA forms for vision certificates, and maintained a warm, organized reception area to enhance the overall patient experience.

• Supervised two offices and staff, payroll, collection, collected copayments, scheduling, interviewed candidates for employment, verified insurance, inventory, answered phones, resolved conflicts, verified prescriptions, contacted patients with high-risk health on Aledade and eCW, and reviewed demographics.

• Answer and update all patient questions, in person, over the phone, and by email, collect and process checks, and credit charges from online and over-the-counter payments, plan and coordinate patient schedules, maintain the office budget, order optical and office supplies, process patient medical statements, along with billing and coding.

• Provided administrative support and customer service, cannulate patients, check the patient's vitals and fluid intake, distribute medicine, gave emotional support and assisted patients from wheelchairs.

• Scheduled appointment, provided administrative support and customer service, check-in and check-out patients, maintained patient demographic and insurance information, coordinated pre-registration for medical procedures, sort and organize paperwork after entering data.

• Scheduled appointments, filing, data entry of patient demographic information in the HBO system, collected co-pays, screened and processed patients for Presumptive and KMCHP eligibility applications, Entered CPT and ICD-9 codes manually, pre-registered and registered patients, recorded data manually and clarified codes and diagnoses with physicians to prevent conflicts, provide administrative support and customer service.

• Interview patients to obtain medical information using several different types of software, measure the patient's vital signs, prepare reports, invoices, financial statements, and additional documents for patient and medical facilities required, stock medical in-bag and ambulance, provided customer service.