Tamula Anderson
Capitol Heights,MD
Summary
Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Assistant
US Dept. of Housing & Urban Dev.- Ginnie Mae
2023.11 - Current
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time;
- Process travel expenses and reimbursements for executive team embers and senior management;
- Provide professional administrative support during board meetings, including agenda preparation and taking minutes and tracking tasks assigned with appropriate follow up;
- Prepare and edit presentations on behalf of executives for both internal and external meetings and conferences;
- Handle confidential and sensitive information with discretion and tact ensuring proper storage and distribution procedures are followed;
- Serve as a liaison between program offices to facilitate effective communication throughout the company;
- Organize and coordinate conferences and recurring meetings;
- Support hospitality needs for executives and staff during meetings and events;
- Greet arriving visitors, to ensure security clearance and determine the nature and purpose of visit and escort individuals to appropriate destinations;
- Manage office inventory, tracking supplies and placing orders to ensure smooth daily operations;
- Coordinate events for staff members, promoting team-building activities to boost morale within the workplace;
- Manage both incoming and outgoing correspondence;
- Ensure smooth daily operations through consistent maintenance of office equipment and trouble shoot issues when necessary;
- Assist with the development of company policies and procedures, contributing to a more organized work environment;
- Improve office efficiency by implementing new filing systems and document management processes;
- Assist with the recruitment process by scheduling interviews and panel discussions with the interviewers;
- Assist with coordinating new hire bi-weekly meet and greet sessions with the president, senior executives and front office staff;
- Collaborate on special projects to improve overall business operations within the organization efficiently;
- Deliver exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth;
- Proactively identify areas requiring attention or improvement aligning priorities effectively in line with executive preferences;
- Manage the Public Engagement Tracker for the Office of the President ensuring that all engagements were entered and the status of attendance were updated regularly.
Sr. Administrative Assistant
Capitol One
2022.07 - 2023.10
- Delivered top-notch administrative support to office staff, promoting excellence in office operations;
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose;
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items;
- Kept files and records in content management systems such as MS SharePoint, Excel and others;
- Supported program operations by preparing and updating documents, reports and spreadsheets;
- Acted as a backup for other employees by providing support and adapting to requirements of department;
- Offered technical support and troubleshot issues to enhance office productivity;
- Facilitated successful events , including conferences and workshops, through meticulous planning, coordination and execution of logistics;
- Improved team productivity by effectively coordinating schedules, meetings and travel arrangements for senior executives;
- Increased accuracy of financial records with diligent tracking of expenses, budget management and invoice processing;
- Managed sensitive information with utmost discretion to maintain confidentiality at all times;
- Ensured employees experienced positive work environments by fostering strong working relationships with colleagues across departments;
- Coordinated seamless onboarding experience for new hires to ensure new hires were properly equipped with all necessary tools to succeed in their roles from day one;
- Coordinated office activities and public events;
- Coached new employees on administrative procedures, company policies and performance standards;
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects;
- Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed;
- Expertly coordinated logistics for functions both within and outside of organization;
- Prepared and distributed team-based communications to foster collaboration and enhance team morale;
- Assisted in creating compelling presentations for executive-level meetings using advanced PowerPoint skills;
- Drafted documents in company-directed formats and fonts accurately and consistently;
- Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively;
- Enhanced team collaboration by organizing regular team-building activities that fostered solidarity among staff members;
- Coached new employees on administrative procedures, company policies, and performance standards;
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation;
- Created and updated team org charts and distribution lists to ensure current data;
Administrative Assistant IV
Booz Allen Hamilton
2016.04 - 2022.03
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems;
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts;
- Coordinated and managed high-level meetings with senior executives, internal and external stakeholders;
- Developed reports, briefing documents, spreadsheets and presentations using Microsoft applications or similar software Maintained and managed departmental organization charts and distribution lists;
- Assisted in onboarding new employees by ordering laptops, cell phones and new hire welcome gifts;
- Provided training materials, and coordinated orientation schedules to ensure smooth integration;
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships;
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes;
- Promoted positive work environment through effective communication skills and fostering professional relationships;
- Organized office events such as holiday parties, team-building activities, recurring team and departmental meetings, quarterly town halls and all hands meetings to promote positive company culture and boost employee morale;
- Maintained meeting minutes and tracked status of all follow up tasks assigned to key staff and key stakeholders;
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions;
- Volunteered to help with special projects.
Administrative Assistant IV
Fannie Mae – Risk, Controls and Security
2013.07 - 2016.04
- Performed executive calendar management for 2, Vice Presidents and their direct reports;
- Responded to internal and external communications by researching and analyzing administrative inquiries and developed appropriate oral or written responses;
- Developed reports, briefing documents, spreadsheets and presentations using Microsoft applications or similar software;
- Established administrative goals and objectives to help promote office efficiency and productivity;
- Procured quarterly supply orders for department consisting of 100 + employees and contractors;
- Processed Contractor Resource Requests (CRR) in Field Glass SOW requests and all headcount requests for department;
- Served as contractor resource time approver for 45 contractors using Field Glass and PWC tracker to validate hours;
- Reconciled department distribution lists through receipt of confidential headcount roster from HR business partner;
- Collaborated with HR business partner to facilitate and coordinate confidential meetings and requests;
- Assisted with updating MBR (Monthly Business Review) submissions for Chief of Staff and uploaded to SharePoint;
- Served as Course Lead in Talent Central, maintained training data for department through inputting CPEs (continuing professional education), running reports and opening and closing rosters;
- Coordinated holiday events raising over $6K for the homeless;
- Other duties as assigned.
Administrative Assistant IV
Fannie Mae – Internal Audit
2010.11 - 2013.07
- Provided administrative support to 2, Vice Presidents, 1, Director and Chief of Staff;
- Managed calendars and appointments for the Vice President of Acquisitions, Capital Markets, and Finance, Acting Vice President (Technology), Director (SOX), and Chief Of Staff;
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships;
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions;
- Opened and properly distributed incoming mail to promote quicker response to client inquiries;
- Facilitated timely delivery of special projects to meet organizational and departmental objectives;
- Developed reports, briefing documents, spreadsheets and presentations using Microsoft applications or similar software;
- Provided administrative support to staff as needed;
- Responded to internal and external communications;
- Prepared agenda and action items for meetings and followed up as necessary;
- Transcribed and distributed minutes of meetings to internal and external stakeholders;
- Entered scheduling data into Team Mate to ensure projects were accurately billed time for FTE's (full time employees) and contractors;
- Managed and prepared executive committee memos, distribution lists and emails;
- Prepared FHFA (Federal Housing Finance Agency) quarterly meeting binders for quarterly meetings;
- Prepared reports on billing, time and expense data to ensure policies were being followed;
- Prepared goals binder for internal audit to ensure overall department goals were met;
- Provided back up support with weekly scheduling and utilization reports for audit leadership team;
- Other duties as assigned.
Sr. Administrative Assistant
KPMG – Washington, National Tax
2010.09 - 2010.11
- Provided administrative support to 2, tax principals, 1, senior manager and 1, manager;
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives;
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose;
- Arranged business travel details for company employees per supervisor requirements;
- Developed reports, briefing documents, spreadsheets and presentations using Microsoft applications or similar software;
- Responded to internal and external communications;
- Tracked continuing professional education credits (CPEs);
- Processed registration for internal firm and external meetings and conferences;
- Proofread, assembled and distributed reports, binders and presentations;
- Made reservations for temporary work space and office use for interns or visiting employees;
- Provided administrative back up support and responded to regional and national initiatives and other special projects;
- Maintained state and local tax (SALT) webpage;
- Tracked and updated partner and principal involvement in upcoming trainings and events;
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation;
- Other duties as assigned.
Contracts Coordinator
KPMG – Contracts
2009.12 - 2010.09
- Assisted with reviewing and compiling all active prime contract files to ensure hardcopy files were complete and compliant;
- Maintained hard copy files to ensure all files were current and up to date;
- Maintained federal agency point of contact log to ensure all points of contact and contracting officer's technical representatives were up to date and valid;
- Saved all prime contract documents on firm's main drive and document records management system (DRMS) daily;
- Processed engagement close out requests to ensure clients paid firm in full and completed all requirements;
- Served as backup for monitoring client needs (business opportunities) and tracking as requested by partners;
- Researched subcontract files, processed background requests and pulled files as requested;
- Verified all compliance aspects of subcontract and contract files were current to include ORCA, CCR, EPLS, Insurance, W-9, Wp-221, and WP-224 for independent contractors and background results;
- Verified accuracy of executed teaming agreements and non-disclosure agreements as well as approved teaming partner status;
- Served as federal timekeeper, responding to inquiries, updating master approver list and e-distribution list;
- Reviewed and acted on batch reports;
- Performed quarterly audits for individuals who processed their time and expenses untimely;
- Streamlined contract management processes by implementing a centralized database for easy access and tracking;
- Other duties as assigned.
Sr. Administrative Assistant
KPMG – Federal Advisory
2007.02 - 2009.12
- Provided administrative support to 4, federal advisory services partners and principals and 15, managers and senior managers;
- Served as federal practice local office champion for InterAction, as well as middle person to other administrative professionals with questions or concerns they had with utilizing tools;
- Responded to internal and external communications;
- Tracked continuing professional education credits (CPEs);
- Processed registration for firm and external meetings and conferences;
- Served as federal timekeeper, responding to inquiries, updating master approver list and e-distribution list;
- Reviewed and took action on batch reports;
- Performed quarterly audits for individuals who processed their time and expenses untimely;
- Provided administrative back up support and responded to regional and national initiatives and other special projects;
- Other duties as assigned.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ11.2013
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ05.2011
Skills
- Executive & Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
- Expense Reporting
- Interpersonal Communication
- Travel Coordination
- Meeting planning
- Document Preparation
Certification
- CAP - Certified Administrative Professional
Timeline
Executive Assistant
US Dept. of Housing & Urban Dev.- Ginnie Mae
2023.11 - Current
Sr. Administrative Assistant
Capitol One
2022.07 - 2023.10
Administrative Assistant IV
Booz Allen Hamilton
2016.04 - 2022.03
Administrative Assistant IV
Fannie Mae – Risk, Controls and Security
2013.07 - 2016.04
Administrative Assistant IV
Fannie Mae – Internal Audit
2010.11 - 2013.07
Sr. Administrative Assistant
KPMG – Washington, National Tax
2010.09 - 2010.11
Contracts Coordinator
KPMG – Contracts
2009.12 - 2010.09
Sr. Administrative Assistant
KPMG – Federal Advisory
2007.02 - 2009.12
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix
- CAP - Certified Administrative Professional
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