Tamy Alvarez Ramos
Pawtucket,RI
Summary
References
Tania Odulami: 401-500-4456 AAA claims adjuster
Mark Velez: 401 658-6147 Store manager of the Johnston TD Bank branch (401)868-9050
Rafiany Peralta: 401 447-0110 Customer Service Rep. at Citizens bank
Overview
12
12
years of professional experience
Work History
Teller Manager/Customer Service Representative
TD Bank
12.2016 - 07.2024
- Greeting all our customers, help them with their transactions and always make sure that they're all set with any issues or questions that they have about their accounts
- When I was a head teller/ teller manager i was Head of daily, monthly, and quarterly Audits and operations which includes negotiables like money orders, debit/credit cards, ATM's and all teller cash drawers etc.
- Managed all tellers, any issues that presented themselves on the teller line. I was the primary person that did all the new teller trainings and they also shadow me before they went on their own. First point of contact to resolved or deescalate any issues behind the teller line if I'm needed for help.
- Had to update excel sheet every week for the teller differences, Also took care of difference within the bank with General Ledgers like cash items.
- I was Vault custodian / teller manager for about 4yrs years from 2018 to 2022. I was also in charge of cash ordering, and any and all needed supplies for our branch team.
- I can adapt very well to policy changes and product changes.
- I trained and became a Customer service Rep., I was NMLS certified from August 2022 to July 2024 so I also helped with personal, and Business, credit Lending products and Mortgages.
- I learned how to prioritize sympathizing with our customers and understanding their needs was always a great way on helping and understanding how to solve any issue for a customer which would then lead to Great Surveys
- Knowing that having a smile on my face and always being positive always makes a difference when helping a customer, I also learned how to have tough conversations, but I also know when to ask for help from my managers.
- Integrity is very important to have when working with the public.
- Helping my customers answer any questions, and help with any other services they might need either on the teller line or at my desk
- I know they will always leave with certainty and a smile on their face
- Answer incoming calls, or if I have to call out and offer services to new, or existing customers
- Setting, and completing Actions plans if needed, it could be anything from new products or implementing changes.
Guest Service Team lead
Target
07.2014 - 10.2016
- Solve guest problems at the service desk by processing returns, exchanges & credit card payments
- Answer incoming calls from guests with any questions they need
- Supervise cashiers & monitor their breaks
- Responsible for opening & closing the registers
- Assist my team members with additional backup to departments that are short staffed
- I'm also a certified barista for Starbucks, and I'm also trained at the Pizza hut.
Housekeeper then became supervisor on 2nd shift
Heritage Healthcare Services Inc
01.2013 - 03.2014
- As a Housekeeper at South County Hospital my duties were to clean which ever department I was assigned to trash out, greet the patients, visitors and nurses, clean the bathrooms, and nutrition areas
- Make sure I was using the right chemicals and knowing what type of chemicals they were, and not to mix chemicals
- As a supervisor at South County Hospital my duties were to inspect the work of the housekeepers, making changes if it got too busy, handing in my nightly reports for my manager for the morning, keep order, and making sure everyone is at their work stations at all time, answer phones, and return phone calls, and pages
- Get the departments what they needed from linen to paper towels.
Education
High school Diploma - General Studies
William B Cooley Senior Health, Science, and technology HS
Providence, RI01.2007
Skills
- Fluent in English & Spanish
- I work great in a group setting
- Fast learner
- I know my way around a computer, Microsoft word, excel, and PowerPoint, and i can type 90 words per minute
- Computer knowledge [Fax, Copy, Print, run MS Office applications, ability to navigate through different programs
- Detail oriented and good organizational skills
- Friendly demeanor when answering calls and interacting with customers
- Cash Handling experience
- Easy Transition to handling cash and the use of electronic in store devices
- Friendly
- Easy to work with
- Eager to learn
- Adapts to change
Jobseeker
True
References
- Carmen Pena, 401 868 7296
- Patricia Socaras, 203 859 4759
- Rafiany Peralta, 401 447 0010
Languages
Spanish
Full Professional
Timeline
Teller Manager/Customer Service Representative
TD Bank
12.2016 - 07.2024
Guest Service Team lead
Target
07.2014 - 10.2016
Housekeeper then became supervisor on 2nd shift
Heritage Healthcare Services Inc
01.2013 - 03.2014
High school Diploma - General Studies
William B Cooley Senior Health, Science, and technology HS
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