Tamya Bolden
Jacksonville,FL
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere.
Also, experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
3
3
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
01.2025 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction ratings.
Restaurant Hostess
Ruby Tuesday
01.2023 - 04.2024
- Greeted and seated guests in a timely manner, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest experience.
- Coordinated with servers and kitchen staff to facilitate smooth service flow.
- Assisted in training new hostesses on operational procedures and customer service standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Lake Minneola High School
Minneola, FL05-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Conflict resolution
Timeline
Shift Leader
Tropical Smoothie Cafe
01.2025 - Current
Restaurant Hostess
Ruby Tuesday
01.2023 - 04.2024
High School Diploma -
Lake Minneola High School