Summary
Overview
Work History
Education
Skills
Timeline
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Tamya Evans

ATLANTA,GA

Summary

Dynamic leader with a proven track record at Murphy USA, excelling in customer service and store operations. Mastered POS systems and honed problem-solving skills, significantly enhancing store efficiency and customer satisfaction. Known for exceptional team building and leadership, consistently driving performance improvements across all levels. Achieved notable improvements in efficiency through effective training and mentorship. My approach to customer service and store organization led to a loyal customer base and streamlined inventory management, showcasing my ability to drive success and growth. My leadership significantly increased employee retention and streamlined operations, demonstrating strong decision-making and team-building skills.

Overview

2
2
years of professional experience

Work History

Cashier

Murphy USA
12.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained and counted a balanced cash drawer, ensuring accurate accounting at the beginning and end of shifts
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Learned duties for various positions and provided backup at key times.

Shift Leader

Murphy USA
01.2023 - 10.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Assistant Store Manager

Murphy USA
10.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

Bachelor Of Business Administration And Management - Accounting And Finance

Georgia State University
Atlanta, GA

Skills

  • Problem-solving
  • Customer service
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • POS systems
  • Store operations
  • Employee scheduling
  • Work Planning and Prioritization
  • Goals and performance
  • Inventory counting
  • Flexible schedule
  • Assignment delegation
  • New hire training
  • Decision-making
  • Recruitment

Timeline

Assistant Store Manager

Murphy USA
10.2023 - Current

Shift Leader

Murphy USA
01.2023 - 10.2023

Cashier

Murphy USA
12.2022 - 01.2023

Bachelor Of Business Administration And Management - Accounting And Finance

Georgia State University
Tamya Evans