Tamya Harris
Sparks,NV
Summary
I am a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. With a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Restaurant Busser/Restaurant Hostess
Western Village Steakhouse
Sparks , NV
04.2021 - Current
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Performed opening duties including setting up side stations for service staff.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Communicated with kitchen staff regarding any special orders or requests from guests.
- Provided assistance to other employees when needed during peak business hours.
- Responded promptly to customer inquiries related to menu items or services offered.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
- Replenished condiments when necessary; filled salt shakers and pepper mills.
- Handled cash payments accurately following established procedures.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Transported filled bus tubs to kitchen dishwashing area.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Observed tables to tend to guest needs and identify customer service opportunities.
Front of House Team Member
Chick-fil-A
Sparks, NV
09.2019 - 04.2021
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Operated cash registers accurately and efficiently processed payments from customers.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
- Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
- Restocked necessary items like condiments, napkins, cutlery.
- Organized take-out orders for customers who requested them.
- Monitored guest satisfaction levels throughout meal services.
- Maintained a professional attitude while working under pressure during peak hours.
- Greeted and talked pleasantly with customers to promote positive image for business.
Education
High School Diploma -
Edward C Reed High School
Sparks, NV06.2022
Skills
- Communication Skills
- Wait Staff Support
- Team Collaboration
- Resourcefulness
- Effective Problem Solving
- Food Safety
- Customer Service Excellence
- Time Management
Timeline
Restaurant Busser/Restaurant Hostess
Western Village Steakhouse
04.2021 - Current
Front of House Team Member
Chick-fil-A
09.2019 - 04.2021
High School Diploma -
Edward C Reed High School
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