Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tamya Hopkins

Columbus,OH

Summary

Dynamic E-Commerce Lead at Kroger with a proven track record in enhancing customer satisfaction through personalized service and critical thinking. Expert in data entry and relationship building, consistently meeting quality goals and streamlining processes to improve order accuracy and delivery excellence. Committed to teamwork and delivering exceptional customer experiences.

Overview

2
2
years of professional experience

Work History

E-Commerce Lead

Kroger
04.2023 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.

Cashier

Burlington
11.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor of Science - Psychology

Ohio Dominican University
Columbus, OH
06-2027

High School Diploma -

Eastmoor Academy
Columbus, OH
06-2023

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Patient care
  • Emotional support
  • Mobility support
  • Willingness to learn
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

E-Commerce Lead

Kroger
04.2023 - Current

Cashier

Burlington
11.2022 - 03.2023

Bachelor of Science - Psychology

Ohio Dominican University

High School Diploma -

Eastmoor Academy

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Tamya Hopkins