Tamya Jones
Ontario,USA
Summary
Motivated and hardworking college student working toward a Bachelor's degree in Business Administration, with a strong foundation in customer service and administration skills. Proven experience in handling customer service tasks, such as building relationships with clients, problem-solving, active listening skills, and great time management. Throughout my customer service career, I have learned to effectively communicate with people from all walks of life. This has helped me build strong relationships with customers and colleagues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Document Specialist Trainer
Deustche Bank
Redlands, CA
08.2024 - Current
- Prepared and reviewed loan agreements, mortgages, and titles to ensure accuracy and completeness
- Researched discrepancies between original documents and copies to identify errors
- Scanned hardcopy documents using high speed scanner and imaging software applications
- Converted documents for specific personnel or project needs
- Organized physical files according to established filing protocols
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities
- Trained new employees on how to prepare documents
- Cross-trained employees to do other jobs within the company, increasing job skills and productivity
Security Guard
Monster Energy Warehouse
Rancho Cucamonga, CA
06.2023 - Current
- Conducted regular security patrols and identified potential safety hazards
- Comfortable traveling to different security sites and adjusting to new protocols and settings
- Ensure that employees are badging in at the employee entrance using their employee badge
- Helping and confirming that visitors are supposed to be on facility
Front Desk
Planet Fitness
Fontana , CA
01.2024 - 04.2025
- Assisted in organizing and promoting gym events and special programs.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided detailed information about gym services, facilities, and membership benefits.
- Processed new memberships, renewals, and guest passes.
- Managed front desk operations including scheduling appointments, answering calls.
- Conducted gym tours for prospective members, highlighting amenities and services.
Packer
Amazon
Rialto, CA
01.2024 - 04.2024
- Labeled boxes, crates, and other containers accurately
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling
- Maintained records of shipments, returns, and damages
- Remove completed or defective products or materials, placing on conveyors or loading docks
- Managed stock of packing materials and supplies, requesting resupply as necessary
- Assembled customer orders from stock and packed items in boxes
Security Guard
Securitas
Ontario, CA
08.2022 - 03.2023
- Communicated with warehouse staff, truck drivers, and other personnel to coordinate the loading and unloading of freight
- Provided a safe and secure environment for staff, customers, and visitors through regular patrols and monitoring of security cameras
- Maintained proper documentation of all security incidents
- Logging in when trucks enter and leave the facility
- Provided customer service to truckers and visitors to the facility
Sales Associate/ Stocker
Crocs
Las Vegas, NV
11.2021 - 03.2023
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
- Assisted customers with locating items and providing product information
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Set up a stocking system that improved organization on the sales floor and in the back stock room
- Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
Host/Togo Specialist
Applebees
Ontario, CA
05.2022 - 11.2022
- Monitored the dining room to ensure a neat and orderly environment and provided assistance to servers and other staff as needed
- Managed reservations, seating guests and managing wait times to ensure all guests were served in a timely manner
- Coordinated with kitchen staff to ensure meals were prepared according to customer specifications
- Explained the menu, answered questions and made recommendations to guests to ensure they had a pleasant dining experience
Crew Member/ Crew Trainer
Mcdonalds
Ontario, CA
02.2020 - 08.2021
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Worked efficiently while under pressure to help the team meet sales and good drive times
Education
Associate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CA01.2026
Skills
- Data entry
- Document preparation
- Time management
- Clerical skills
- Microsoft Office
- Problem Solver
- Analytical
- New hire training
- Communication skills
- Team player
Certification
BSIS 08/2022
Leasing Agent Training 07/2024
Timeline
Document Specialist Trainer
Deustche Bank
08.2024 - Current
Front Desk
Planet Fitness
01.2024 - 04.2025
Packer
Amazon
01.2024 - 04.2024
Security Guard
Monster Energy Warehouse
06.2023 - Current
Security Guard
Securitas
08.2022 - 03.2023
Host/Togo Specialist
Applebees
05.2022 - 11.2022
Sales Associate/ Stocker
Crocs
11.2021 - 03.2023
Crew Member/ Crew Trainer
Mcdonalds
02.2020 - 08.2021
Associate of Science - Business Administration
Chaffey College
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