Tamya Jones
Ontario,USA
Summary
Motivated and hardworking college student working toward a Bachelor's degree in Business Administration, with a strong foundation in customer service and administration skills. Proven experience in handling customer service tasks, such as building relationships with clients, problem-solving, active listening skills, and great time management. Throughout my customer service career, I have learned to effectively communicate with people from all walks of life. This has helped me build strong relationships with customers and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Document Specialist Trainer
Deustche Bank
08.2024 - Current
- Prepared and reviewed loan agreements, mortgages, and titles to ensure accuracy and completeness
- Researched discrepancies between original documents and copies to identify errors
- Scanned hardcopy documents using high speed scanner and imaging software applications
- Converted documents for specific personnel or project needs
- Organized physical files according to established filing protocols
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities
- Trained new employees on how to prepare documents
- Cross-trained employees to do other jobs within the company, increasing job skills and productivity
Receptionist
Infiniti Car Dealership
11.2021 - 04.2023
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Trained new reception staff on procedures and customer service standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Education
Associate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CA01.2026
Skills
- Data entry
- Document preparation
- Time management
- Clerical skills
- Microsoft Office
- Problem Solver
- Analytical
- New hire training
- Communication skills
- Team player
Certification
- Leasing Agent Training 07/2024
Timeline
Document Specialist Trainer
Deustche Bank
08.2024 - Current
Receptionist
Infiniti Car Dealership
11.2021 - 04.2023
Associate of Science - Business Administration
Chaffey College