Tamya Kennedy
Suitland,MD
Summary
Proven track record in enhancing guest experiences and operational efficiency, notably with UK Athletics. Excelled in roles requiring critical thinking and exceptional customer service, achieving high satisfaction ratings. Adept at fostering teamwork, consistently surpassing goals through attention to detail and effective communication.
Overview
3
3
years of professional experience
Work History
UK Athletics Hospitality
UK Athletics
08.2024 - Current
- Assist in external operations at Kroger Field, ensuring smooth event logistics and guest satisfaction.
- Elevate guest experience at Kroger Field, managing premium areas, ensuring exclusivity, and providing top-tier hospitality for diverse athletic events.
- Adapt swiftly to various event needs, providing crucial support for external operations and ensuring smooth guest experiences.
Team Member
Chipotle
11.2023 - Current
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Trained new team members by relaying information on company procedures and safety requirements.
Server
Red Lobster
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cart to Curb Shopper
Wegmans Supermarket
11.2021 - 07.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
Bachelor of Science - Equine Science And Management
University of Kentucky
Lexington, KY05-2027
High School Diploma -
Suitland High School
5200 Silver Hill Road District Heights, MD 2074706-2022
Skills
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Teamwork and Collaboration
- Goal-Oriented
- Communication
Timeline
UK Athletics Hospitality
UK Athletics
08.2024 - Current
Team Member
Chipotle
11.2023 - Current
Server
Red Lobster
10.2022 - Current
Cart to Curb Shopper
Wegmans Supermarket
11.2021 - 07.2022
Bachelor of Science - Equine Science And Management
University of Kentucky
High School Diploma -
Suitland High School
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