Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamya Miles

Gladewater

Summary

I have strong customer service skills and can multitask while learning quickly. I keep a professional and great attitude even in fast-paced environments. I’m very team-oriented, reliable, and dependable. I’m eager to learn, grow, and expand my career. I’m also levelheaded and assertive, which helps me handle challenges effectively

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Smallwood Home
09.2024 - Current
  • Manage multiple lines of communication, including phone calls, emails, and live chats, while delivering excellent customer service.
  • Assist customers with website navigation and technical issues to ensure a smooth online experience.
  • Maintain in-depth knowledge of company products to provide accurate information and guide purchase decisions.
  • Resolve order-related concerns, questions, and disputes in a timely and professional manner.

Front Desk Receptionist

Eastman Chemical Company
11.2023 - 07.2024
  • Managed visitor check-ins and ensured proper building access procedures.
  • Provided support to employees with badge issues and access to facilities.
  • Handled daily phone calls and emails, maintaining professional communication.
  • Maintained and organized documents using Word and Excel.
  • Assisted leadership with special projects and administrative tasks as assigned.

Front Desk - Team Lead (seasonal)

Stillwater RV Resort
05.2023 - 08.2023
  • Managed end-of-day reports and ensured accurate daily financial tracking.
  • Provided excellent guest services, including check-in and check-out procedures.
  • Maintained comprehensive knowledge of resort operations to inform and assist guests.
  • Handled daily phone calls and emails, addressing inquiries efficiently.
  • Supervised front desk team, resolving customer conflicts and supporting team members with challenges.

Administrative Assistant - Campus Recreation

Stephen F Austin State University
09.2022 - 08.2023
  • Managed membership accounts and provided excellent guest services.
  • Oversaw daily check-in and check-out of students at the facility.
  • Prepared end-of-day reports and balanced cash registers accurately.
  • Maintained comprehensive knowledge of campus recreation programs and facilities to inform and assist guests and potential members.

Front Office Cashier

Brookshire's Grocery
11.2020 - 07.2022
  • Processed complex financial transactions, including Western Union money transfers, bill payments, and check cashing.
  • Managed end-of-day reports and balanced registers accurately.
  • Assisted in overseeing front-end operations in the absence of management.
  • Handled all incoming store phone calls and addressed customer inquiries and concerns.
  • Supported floor cashiers by resolving customer issues and conflicts efficiently.

Education

No Degree - Some College Coursework in HR Management

Stephen F Austin State University
Nacogdoches, TX

High School Diploma -

Gladewater High School
Gladewater, TX
05.2022

Skills

  • Levelheaded, assertive, and able to multitask effectively in fast-paced environments
  • Quick learner with a positive, professional attitude and strong leadership skills
  • Proficient in Microsoft Excel and Word with experience managing documents and data
  • Skilled in customer service, client relations, and resolving concerns efficiently
  • Accurate and reliable in money-handling and transaction processing

Timeline

Customer Service Representative

Smallwood Home
09.2024 - Current

Front Desk Receptionist

Eastman Chemical Company
11.2023 - 07.2024

Front Desk - Team Lead (seasonal)

Stillwater RV Resort
05.2023 - 08.2023

Administrative Assistant - Campus Recreation

Stephen F Austin State University
09.2022 - 08.2023

Front Office Cashier

Brookshire's Grocery
11.2020 - 07.2022

No Degree - Some College Coursework in HR Management

Stephen F Austin State University

High School Diploma -

Gladewater High School

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