Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Tamya Thomas

Sacramento,CA

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

To-Go Specialist

Applebee's
06.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Developed and managed relationships with key clients and partners to drive growth.

Host

Applebee's
03.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Used cash registers and credit card machines to cash out customers.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Relayed guest comments or suggestions to manager on duty for further action.

Customer Service Cashier

Home Depot
01.2022 - 09.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.

Cashier

Rubios Costal Grill
07.2021 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Grill Team Crew Member

Chipotle
12.2020 - 07.2021
  • Maintained clean and organized workspace to prevent cross-contamination of food.
  • Trained new personnel on safe handling procedures for raw foods.
  • Assisted with food preparatory work by cutting and skewering meat, mixing sauces and making vegetable garnishes.
  • Utilized kitchen thermometer to verify properly cooked food to prevent illnesses in customers.
  • Prepared fruits and vegetables for cooking and garnishing by washing, peeling, cutting and seeding products.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Provided support to crew members, facilitating quick food preparation and delivery.

Cashier Team Lead

McDonald's
10.2019 - 12.2020
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Night Crew Stocker

Walmart
01.2018 - 10.2019
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained neat, organized stockroom free of hazards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Followed orders precisely for correct items, sizes and quantities.

Education

Associate of Science - Pre Health Occupation

Cosumnes River College
Sacramento, CA
05.2025

High School Diploma -

Inderkum High School
Sacramento, CA
05.2020

Skills

  • Documenting Sessions
  • Loyalty Building
  • Public Health
  • Corporate Law
  • Photography Shoots
  • Pollution Prevention
  • Corporate Communications
  • Public and Media Relations
  • Visual Merchandising
  • Team Goals
  • Health Care System
  • Quality Assessments

Awards

Iv

Timeline

To-Go Specialist

Applebee's
06.2023 - Current

Host

Applebee's
03.2023 - Current

Customer Service Cashier

Home Depot
01.2022 - 09.2022

Cashier

Rubios Costal Grill
07.2021 - 11.2021

Grill Team Crew Member

Chipotle
12.2020 - 07.2021

Cashier Team Lead

McDonald's
10.2019 - 12.2020

Night Crew Stocker

Walmart
01.2018 - 10.2019

Associate of Science - Pre Health Occupation

Cosumnes River College

High School Diploma -

Inderkum High School
Tamya Thomas