Tamya Woods

determines a patient’s eligibility for insurance benefits, typically prior to medical treatments and tests.

verify coverage and communicate with medical facilities to resolve any discrepancies. Responsibilities include staying current with insurance requirements, maintaining logs of denied claims, and problem-solving cases as needed.

• Administrative duties
• Check-in patients, get patient information, collect payments, assist with necessary paperwork, guide the patient through the treatment that they're receiving.

• Worked the front end of the hospital welcoming visitors, checked patients in, answered and directed phone calls
• Checked temperatures, stocked supplies at the beginning and end of my shifts.

• Inbound calls, help customers with questions
• Schedule appointments for pick-ups and canceling pickups if requested
• Outbound calls asking if customers want to donate clothing and household items, etc
• Resolve 50+ weekly customer inquiries via phone and consistently exceeding targets.

• Help customers with complaints and questions, give customers information about products and services, take orders, and process returns
• By helping customers understand the product and answering questions about anything they don't understand.

• Receive payment by check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, or credits for customers through live chat and email
• Resolve 250+ weekly customer inquiries via phone and email, consistently exceeding targets
• Resolved over 250+ customer complaints per week via phone and in-person
• Proposed more efficient call script to reduce average customer handling time, which was well received and implemented by management.