Tamyah Hamer
Nashville,TN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Speedy Cash. Expert in administrative support and customer service, achieving significant improvements in efficiency and client loyalty. Skilled in cash handling and fostering positive guest relations, my approach consistently boosts company reputation and operational productivity.
Overview
7
7
years of professional experience
Work History
Customer Service /Assistant Manager
Speedy Cash
02.2020 - 08.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Eligibility Specialist
Automated Health Systems Inc.
03.2019 - 02.2020
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Customer Greeter
Walmart
02.2017 - 08.2017
- Supported store operations through efficient organization of promotional materials and signage.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
- Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
Front Desk Receptionist
Nash Haus Hotel
06.2023 - 06.2024
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Customer Service Representative
Macdonald's Restaurant
09.2018 - 02.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Master of Business Administration
The Academy At Hickory Hollow
Antioch, TN05.2018
Skills
- Call Routing
- Inventory Control
- Clerical Support
- Cash Handling
- Office Administration
- Guest Relations
- Customer Service
- Front Office Management
- Administrative Support
Timeline
Front Desk Receptionist
Nash Haus Hotel
06.2023 - 06.2024
Customer Service /Assistant Manager
Speedy Cash
02.2020 - 08.2022
Eligibility Specialist
Automated Health Systems Inc.
03.2019 - 02.2020
Customer Service Representative
Macdonald's Restaurant
09.2018 - 02.2019
Customer Greeter
Walmart
02.2017 - 08.2017
Master of Business Administration
The Academy At Hickory Hollow
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