TAMYKA FARRAR
Loganville,GA
Summary
Brokerage Team Lead with extensive experience in logistics and customer service, excelling in communication, leadership, and team cohesion. Demonstrates strong skills in managing services, customer retention, and project management, ensuring quality standards are met and exceeded. Committed to enhancing organizational productivity and achieving business objectives through strategic resource sharing and effective problem-solving.
Overview
26
26
years of professional experience
Work History
Brokerage Team Lead
LinkEx, Inc. a Saia Company-Delta Airlines Account
Johns Creek, GA
11.2023 - Current
- Facilitate communication between management and staff, incorporating feedback for improvements.
- Direct team operations with focus on regulatory compliance and risk management best practices.
- Foster strong relationships with clients, carriers, and internal teams, facilitating smooth logistics operations and exceeding customer expectations.
- Provide after-hours support for critical issues, maintaining high service standards.
- Collaborate with dispatch team and other coordinators to balance workloads and maximize opportunities.
- Monitor daily tracking reports, coordinating with dispatch team to ensure timely pickups and deliveries, meeting customer requirements.
- Provide leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Create detailed reports on team activities as requested by management.
Brokerage Associate
LinkEx, Inc. a Saia Company-Delta Airlines Account
Johns Creek, GA
05.2021 - 11.2023
- Dispatched Delta Cargo loads and LTL Freight daily, ensuring timely delivery.
- Scheduled and arranged freight pickups and deliveries from Delta Airline terminals and affiliated facilities, ensuring timely movement of expedited freight.
- Created and assigned Bill of Lading (BOLs) for both Less Than Truckload (LTL) and Full Truckload (FTL) shipments.
- Assigned and dispatched carriers, ensuring reliable and timely freight movement.
- Optimized freight logistics through strategic carrier rate negotiations, resulting in substantial cost savings and improved operational efficiency.
Logistics Account Representative
LinkEx, Inc. a Saia Company
Johns Creek, GA
05.2019 - 05.2021
- Quoted freight rates and determined efficient shipping methods, enhancing cost-effectiveness.
- Handled service requests and provided timely shipment updates, improving customer satisfaction.
- Coordinated transportation providers, ensuring prompt shipment movement and meeting delivery standards.
- Ensured compliance with Federal, State, DOT, OSHA, and company regulations, maintaining service quality.
- Acted as liaison between clients and carriers, managing goods movement to meet client expectations.
- Fostered strong relationships with clients, carriers, and internal teams, facilitating smooth logistics operations and exceeding customer expectations.
Solution Specialist
LinkEx, Inc. a Saia Company
Johns Creek,, GA
02.2017 - 05.2019
- Entered orders for load pick-ups, ensured accurate customer billing and carrier settlements.
- Responded to customer inquiries via phone and email, resolving concerns and complaints efficiently.
- Scheduled and tracked pickups and deliveries, ensuring timely appointments with shippers and consignees.
- Monitored daily tracking reports, coordinated with dispatch team to ensure timely pickups and deliveries, meeting customer requirements.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
Customer Service Representative
Firefly Buys
Buford, GA
09.2016 - 01.2017
- Assessed customer needs, ensuring timely resolutions and enhancing satisfaction and loyalty.
- Resolved complaints efficiently, improving service quality and customer trust.
- Provided accurate order status and product info, boosting confidence and sales.
- Adhered to vendor response times, maintaining compliance and operational efficiency.
- Processed orders, changes, and returns per policies, ensuring smooth transactions.
- Analyzed customer feedback to identify recurring issues, implementing targeted solutions that led to a notable decrease in repeat complaints.
Customer Service Representative
Graham-Field (GF Health Products, Inc)
Atlanta, GA
05.2015 - 02.2016
- Handled customer orders and inquiries via phone, ensured accuracy and timely responses.
- Cross-referenced products using supplier catalogs and databases, suggested alternatives when needed.
- Resolved simple issues as first-line help-desk and escalated complex cases.
- Coordinated with internal departments on rush orders, special requests and discrepancies.
- Collaborated with Sales to manage expiring agreements, ensuring smooth transitions.
- Acted as first-line support, efficiently resolving customer inquiries and strategically escalating complex issues for optimal resolution.
Customer Service Representative
National Tree Company
Cranford, NJ
11.2013 - 02.2014
- Resolved user issues, boosting customer satisfaction and retention.
- Simplified technical details, improving user understanding and experience.
- Assisted customers via chat and phone, recommending suitable devices and techniques.
- Identified system issues, suggested changes, enhancing performance.
- Documented and tracked issues using a ticketing system, ensuring timely resolutions.
- Bridged communication gaps by translating technical jargon into user-friendly explanations, empowering customers to better understand product features.
Order Management Coordinator
Windstream Communications, Inc.
Milton, GA
08.1998 - 06.2013
- Reviewed and processed customer orders, ensuring accuracy of information.
- Created reports to track order progress and delivery timelines.
- Collaborated with internal customers, i.e. Sales, Finance, Sales Operations, Fulfillment and Collections to answer questions and resolve issues related to customer orders/ invoices.
- Worked closely with vendors to produce quotes, expedite orders, and locate sources for product.
- Built customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
- Gained a general understanding of client contractual requirements to ensure adherence and ability to recognize client requests that are outside contract requirements and escalate to management before proceeding.
- Collaborated with Sales team members on fulfillment schedules and communicate schedules to customers.
- Supported and maintained all corporate quality standards, policies, procedures and work instructions as outlined in the company process documentation.
Education
Bachelor of Arts - BA - Fashion Merchandising
The Art Institutes
Atlanta, GA09.2024
High School Diploma - General studies
Brookwood High School
Snellville, GA06-1995
Skills
- Call Centers
- Telecommunications
- Troubleshooting
- Customer Satisfaction
- Customer Service
- Managed Services
- Invoicing
- Account Management
- Customer Retention
- Communication
- Team Building
- Negotiation
- Time Management
- Leadership
- Logistics
- Supply Chain Management
- Quality Assurance
- Organizational Productivity
- Problem-Solving
- Strategic Planning
- Resource Sharing
- AS400
- Mecury Gate
- TMS
- Microsoft Office Suites
- Product Management
References
- Felicia Rogers, SAIA LTL FREIGHT, Frogers@saia.com
- Kenya Banks, SAIA LTL FREIGHT, Kbanks@saia.com
- Dennis Denson, LINKEX, Ddenson@linkex.us
Timeline
Brokerage Team Lead
LinkEx, Inc. a Saia Company-Delta Airlines Account
11.2023 - Current
Brokerage Associate
LinkEx, Inc. a Saia Company-Delta Airlines Account
05.2021 - 11.2023
Logistics Account Representative
LinkEx, Inc. a Saia Company
05.2019 - 05.2021
Solution Specialist
LinkEx, Inc. a Saia Company
02.2017 - 05.2019
Customer Service Representative
Firefly Buys
09.2016 - 01.2017
Customer Service Representative
Graham-Field (GF Health Products, Inc)
05.2015 - 02.2016
Customer Service Representative
National Tree Company
11.2013 - 02.2014
Order Management Coordinator
Windstream Communications, Inc.
08.1998 - 06.2013
Bachelor of Arts - BA - Fashion Merchandising
The Art Institutes
High School Diploma - General studies
Brookwood High School
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