Tamyra Cordell
De Soto,Mo
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 1.5 years of relevant work experience to your team.
Overview
18
18
years of professional experience
Work History
Patient Services Representative
SSM
01.2022 - Current
- Used Epic to schedule appointments.
- Assisted patients in filling out check-in and check-out paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Complete clerical tasks such as filing, scanning and Faxing.
- Prepping charts.
- Fully trained in all departments, such as clinic and call center.
Manager
Sunray's Tanning
03.2020 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Produced weekly schedules.
Food Service Director
Chartwells Schools Dining Services
08.2005 - 06.2019
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Developed strategies to improve food service levels for busy facility handling 2000 to 3000 meals each day.
- Consulted with marketing to revise presentation and sales approaches.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Managed and maintained two school districts food service departments.
- Maintained 2 school district payroll.
- Ordering and inventory for each school district.
- Responsible for the all financial and day to day running of the food service department.
- Hiring and staffing issues of the department.
Education
No Degree - Business Administration
Mineral Area College
Park Hills, MO08.2001
High School Diploma -
Fox Senior High
Arnold, MO05.1987
Skills
- Customer Service
- Vital Statistics Documentation
- Patient Greeting
- [CRM Software Expert
- Chart Pulling
- Patient Engagement
- Reminder Calls
- Reliability and Dedication
- Organization and Time Management
- Patient Care and Confidentiality
- Patient Admitting
- Demographics Information
- Medical Filing
- HIPAA Compliance
Accomplishments
- Supervised team of 45 staff members.
- Organized and raised funds for a Christmas in Desoto event where children who received free lunches was invited to have lunch with Santa and receive gifts.
Timeline
Patient Services Representative
SSM
01.2022 - Current
Manager
Sunray's Tanning
03.2020 - 01.2022
Food Service Director
Chartwells Schools Dining Services
08.2005 - 06.2019
No Degree - Business Administration
Mineral Area College
High School Diploma -
Fox Senior High
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