Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Tamyra Love

Henderson,NV

Summary

My objective is to obtain a position that allows me to utilize my exceptional communication skills, meticulousness, and extensive experience with credit reporting agencies and years in the financial industry to improve the financial lives of the clients of that company. A complete application of my unique skill set would provide fresh analytical insights, generate revenue, deepen client relationships, and allow me to evolve into a managerial role in that company. I am willing to further optimize my expertise by continuing appropriate educational requirements for retaining specific licensing and registrations.

Overview

7
7
years of professional experience

Work History

Collections Account Manager

Barclays
Henderson, NV
07.2022 - Current
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Worked with legal resources and recovery teams to manage default issues.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Conducted investigations of customer accounts and payment histories.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.

Sales Associate

CarMax
Henderson, NV
11.2021 - 06.2022
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.

Senior Business Account Representative

Equifax Inc
Atlanta, GA
12.2018 - 08.2021
  • Key point of contact for our VIP and Platinum business clients by handling business customer-facing inquiries (e.g
  • Credit file questions, credit file maintenance request, tradeline verifications, record removals, and investigations/audits via third party services)
  • Provided post-implementation support for onboarding of new clients and work with marketing, development, and analytics teams to improve customer experience through the customer portal, reporting, and ancillary tools
  • Completed profile changes such as: address changes, legal name changes, pricing and billing structure changes, and account cancellations and reactivation.
  • Entered client details and notes into system for interdepartmental access and review.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Analyzed pricing and sales trends and suggesting strategy adjustments to internal sales teams
  • Recommend products and services to business customers based on permissible purposes and business needs to deepen customer relationships
  • Worked with product management, compliance and credentialing teams to construct custom products for our VIP and Platinum business customers

Senior Regulatory Compliance Specialist

First Data Merchant Services/ Fiserv
Marietta, GA
01.2018 - 12.2018
  • Processed cases for client debt disputes, inquires, forgery cases, identity theft claims and bankruptcy petitions on debts
  • Completed work cases and claims within the guidelines of the FDCPA established by the FTC (Federal Trade Commission)
  • Processed consumer complaints on collection and reporting practices of the company for process improvement
  • Conducted regular on-going internal reviews and analysis on operational practices, create and enforce compliance plans, and perform regulatory risk management
  • Prepared and submitted regulatory file applications and supporting documentation.
  • Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
  • Assisted management with the development of policies and procedures to conform to relevant state, federal, and/or industry standards and requirements and coordinates efforts with appropriate departmental staff to ensure implementation
  • Directed seminars, workshops, individual training sessions, and lectures and provided training documents to the team's new hires.

Consumer Credit Card Specialist II

Truist Bank
Atlanta, GA
10.2016 - 01.2018
  • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations
  • Informed clients of credit card and loan promotions, balance transfer offers, and opportunities to deepen client relationships
  • Used a needs-based framework to uncover client's financial needs to sale existing clients banking products and services
  • Managed a portfolio of clients by provided exceptional client care, processed balance transfers, credit loan applications, and payments
  • Utilized extensive knowledge of banking products to sale and send referrals for mortgages, IRAs, deposit accounts, lines of credit, and small businesses daily to build clientele

Customer Service Representative II

Asurion
Remote
09.2015 - 10.2016
  • Client Directv and AT&T
  • Answered inbound calls at high call volumes in a courteous and professional manner
  • Used advanced technical knowledge and troubleshooting to solve complex satellite cabling, equipment issues, customer voice & data issues across networks and interdependent network elements
  • Answered billing and pricing questions and issued pricing adjustments as needed
  • Scheduled customer service calls, technician visits, and equipment replacements
  • Actively engaged in suggestive solution-based selling techniques to drive sales of protection plans, upgraded DIRECTV equipment, and programming packages
  • Sold Protection plan coverage upgrades above 2% goal at a high of 8.6% conversion rate

Education

High School Diploma -

West Leyden High School

Bachelor of Science - Political Science, Psychology & Economics

Ashford University
12.2023

Skills

  • Business Relationship Management
  • Credit Approval and Denial
  • Fair Debt Collections Practices
  • Correspondence Writing
  • Bank Deposits
  • Till Counting
  • Accounts Payable and Accounts Receivable
  • Credit Application Review
  • Collection Compliance review
  • High-Volume Environments

Timeline

Collections Account Manager

Barclays
07.2022 - Current

Sales Associate

CarMax
11.2021 - 06.2022

Senior Business Account Representative

Equifax Inc
12.2018 - 08.2021

Senior Regulatory Compliance Specialist

First Data Merchant Services/ Fiserv
01.2018 - 12.2018

Consumer Credit Card Specialist II

Truist Bank
10.2016 - 01.2018

Customer Service Representative II

Asurion
09.2015 - 10.2016

High School Diploma -

West Leyden High School

Bachelor of Science - Political Science, Psychology & Economics

Ashford University

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Tamyra Love