Tamyra Pender
Marianna,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Insurance Authorization Specialist
Ensemble
02.2023 - Current
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
- Increased efficiency of the authorization process with effective communication among multidisciplinary teams.
- Streamlined workflow processes for faster turnaround times, using data-driven approaches and continuous improvement techniques.
Dental Assistant
Aspen Dental
03.2020 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Call Center Team Lead
General Dynamics
04.2018 - 01.2020
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
Call Center Representative
General Dynamics
02.2017 - 04.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
Dental Assistant Certification -
Accelerated Dental Assisting Academy
Dothan, AL12-2019
High School Diploma -
Marianna High School
Marianna, FL05-2018
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Edge, Teams)
- Strong communication, grammar and interpersonal skills
- HIPAA compliance
- Ability to work independently, show initiative, and perform well under pressure
- Active listening
- Strong organizational skills and ability to multitask
- Highly effective in converting inquires into sales
- Ability to work effectively in a remote team environment
Timeline
Insurance Authorization Specialist
Ensemble
02.2023 - Current
Dental Assistant
Aspen Dental
03.2020 - 01.2023
Call Center Team Lead
General Dynamics
04.2018 - 01.2020
Call Center Representative
General Dynamics
02.2017 - 04.2018
Dental Assistant Certification -
Accelerated Dental Assisting Academy
High School Diploma -
Marianna High School
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