Summary
Overview
Work History
Education
Skills
Timeline
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Tamyra Roberson

Birmingham,AL

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

2
2
years of professional experience

Work History

Deck Attendant

National Parking
Birmingham, AL
03.2024 - Current
  • Completed daily reports concerning occupancy levels, broken items.
  • Assisted customers with questions, concerns, and requests for information.
  • Handled customer complaints in an efficient and professional manner.
  • Greeted customers in a friendly and professional manner.
  • Ensured that all safety protocols were adhered to during shifts.

Canine Coach

Dogtopia
Birmingham, AL
10.2023 - 02.2024
  • Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
  • Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
  • Created an enjoyable atmosphere for all guests through positive reinforcement techniques.
  • Maintained professional working relationships with co-workers by communicating effectively.
  • Monitored dog interactions to ensure safety of both animals and humans.
  • Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
  • Participated in team meetings to discuss strategies for providing quality services to clients.
  • Kept accurate records of each dog's activities during their stay at the daycare center.
  • Responded quickly to emergency situations involving injured or ill animals.
  • Responded to emergency situations according to protocol to ensure animal welfare.
  • Conducted initial assessments of temperament for new dogs to ensure compatibility with group play.
  • Administered meals and medications according to owner instructions and schedule.

Front of House Employee

Chick-fil-A
Birmingham, AL
07.2022 - 10.2023
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Resolved customer complaints in a professional and courteous manner.
  • Provided take-out services to customers who preferred to dine offsite.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
  • Assisted with training new front of house employees on procedures and policies.
  • Adhered to all health code regulations when handling food items or beverages.
  • Greeted customers and provided friendly customer service.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Checked food quality regularly before serving it to customers.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Bussed tables between courses, loading and unloading trays to expedite service.

Education

Associate of Arts - Psychology

T.A. Lawson State Community College
Birmingham, AL
05-2025

High School Diploma -

The American Academy of Young Professionals
Birmingham, AL
05-2022

Skills

  • Guest Relations
  • Workplace Safety
  • Document Preparation
  • Meeting Coordination
  • Sales Support
  • Cultural Sensitivity
  • Scheduling expertise
  • Cash handling experience
  • Building Relationships
  • Credit and cash payments
  • Microsoft Office
  • Sales expertise
  • Customer Service
  • Documentation
  • Administrative Skills
  • Effective Planning
  • POS Systems
  • Time Management
  • Word Processing

Timeline

Deck Attendant

National Parking
03.2024 - Current

Canine Coach

Dogtopia
10.2023 - 02.2024

Front of House Employee

Chick-fil-A
07.2022 - 10.2023

Associate of Arts - Psychology

T.A. Lawson State Community College

High School Diploma -

The American Academy of Young Professionals

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Tamyra Roberson