Summary
Overview
Work History
Education
Skills
Timeline
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Tamyra Shelton

Henrico,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Experience Specialist & Banking Specialist

TELEPERFOMANCE USA
06.2023 - Current
  • Provided prompt customer support with a professional, friendly, and patient attitude
  • Proactively memorized over 55 company products and services
  • Received a 5-star customer satisfaction rating.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Associate

Lidl
01.2022 - 10.2022
  • Provided exceptional customer service to 200-500 customers per shift
  • Regularly ensured all shelves and displays were properly stocked in a neat and orderly fashion
  • Processed cash, card, and coupon payments totaling in $3000-$5000 per shift.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Caretaker
04.2021 - 07.2022
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Education

Bachelor's degree - Accounting, Business

University of Phoenix-Online

High school diploma -

Virginia Union University
Richmond, VA

Varina High School
Henrico, VA

Skills

  • Cashiering
  • Customer Service
  • Organizational Skills
  • Sales
  • Serving
  • Senior Care
  • Caregiving
  • Cleaning Experience
  • Retail Sales
  • Cash Handling
  • Communication skills
  • Assessments
  • Customer service — Proficient
  • December 2021
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Front desk agent (hotel) — Proficient
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Strong Computational Skills
  • Ability to Be Flexible

Timeline

Customer Experience Specialist & Banking Specialist

TELEPERFOMANCE USA
06.2023 - Current

Associate

Lidl
01.2022 - 10.2022

Caretaker
04.2021 - 07.2022

Bachelor's degree - Accounting, Business

University of Phoenix-Online

High school diploma -

Virginia Union University

Varina High School

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Tamyra Shelton