Tamyra Taylor
Louisville,KY
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance USA, achieving an 85% customer satisfaction rating. Skilled in complaint resolution and adept at multitasking, I excel in enhancing business processes and fostering team collaboration to deliver exceptional service and support.
Overview
8
8
years of professional experience
Work History
Customer Operations Specialist
Knipperx
Louisville , Ky
02.2025 - Current
- Processed and verified customer orders through order management systems for accuracy.
- Resolved customer inquiries regarding order processing promptly and effectively.
- Assisted in training new staff on established order processing protocols.
- Collaborated with warehouse personnel to ensure timely product shipment.
Administrative Assistant
Project Heating and Cooling
Louisville, KY
03.2022 - 05.2024
- Supported Production Supervisor by managing office operations and production tasks.
- Trained new employees on Computer Ease for data entry and customer scheduling.
- Organized physical and electronic filing systems, ensuring confidentiality and accuracy.
- Scheduled appointments promptly for clients, customers, and internal personnel.
- Maintained supplier relationships to guarantee timely product delivery.
Customer Service Representative
Teleperformance USA
Louisville, KY
12.2017 - 03.2021
- Assisted customers with banking transactions, including deposits, withdrawals, and transfers.
- Handled over 90 calls daily, managing customer sign-ups and data retrieval.
- Resolved complex issues collaboratively with departments to deliver tailored solutions.
- Conducted follow-up calls post-resolution to ensure customer satisfaction.
- De-escalated customer concerns while maintaining a calm, friendly demeanor.
Education
High School Diploma -
Doss High School
Louisville, KY05-2017
Skills
- Microsoft Office proficiency
- Excel and spreadsheet management
- Business process improvement
- Ability to multitask
- Organizational development
- Appointment scheduling
- Inbound and outbound communication
- Complaint resolution
- Team collaboration
- Billing and order processing
- Order management processes
- Data entry accuracy
Timeline
Customer Operations Specialist
Knipperx
02.2025 - Current
Administrative Assistant
Project Heating and Cooling
03.2022 - 05.2024
Customer Service Representative
Teleperformance USA
12.2017 - 03.2021
High School Diploma -
Doss High School
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