Tamyra Whitfield

Provided direct patient care for individuals with TBI and mental health conditions, supporting daily ADLs, assisting with ambulation, medication administration, transportation, and housekeeping, while accurately documenting vitals and abnormalities in both electronic medical records and paper charts.

Managed high call and customer volumes while delivering comprehensive customer service support; led monthly staff and franchise-owner training, handled bank deposits, COI/W4 verifications, and application submissions; served as the primary contact for client inquiries and complaints, maintaining organized records and data entry; and oversaw accounts receivable while creating monthly schedules for all office employees.

Supervised 15–30 youth ages 6–17 while developing and implementing comprehensive programs; organized and led meetings, workshops, and events; collaborated with community partners to expand program offerings; and built strong relationships with parents/guardians to address concerns and provide regular progress updates.