Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TAMYRIA SMITH

Conroe

Summary

Customer-focused insurance professional with 6 years of experience managing client inquiries, explaining coverage options, and resolving issues in fast-paced environments. Known for strong communication, multitasking, and a commitment to excellent service.

Overview

6
6
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

UST Global
Conroe
06.2024 - 01.2026
  • Utilized eClinicalWorks (eCW) EHR for accurate patient data entry and documentation.
  • Performed insurance eligibility verification and pre authorization for procedures.
  • Assisted agents in chats who needed assistance with Medicare questions.
  • Scheduled follow-up appointments and coordinated care via patient portal.
  • Ensured HIPAA-compliant handling of patient health information.
  • Managed customer accounts and updated information accurately.
  • Assisted customers with inquiries and resolved issues promptly.

Customer Service Representative

Conduent
01.2022 - 06.2024
  • Delivered customer support for order inquiries, online account management, and product details via inbound calls.
  • Documented comprehensive notes for every customer interaction.
  • Handled payments for bulk orders using the Zelis platform.
  • Addressed customer concerns related to refunds, exchanges, and lost or stolen packages.
  • Suggested additional products customized to meet customers' individual needs and preferences.

Customer Service Representative

Bloom Insurance
01.2020 - 01.2022
  • Managed calendars, scheduled appointments, and arranged meetings and conferences.
  • Prepared and distributed reports, presentations, and other materials.
  • Handled confidential documents and maintained their proper organization.
  • Strong organizational and time management skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented and able to handle multiple tasks simultaneously.
  • Experience in managing budgets and handling financial documents.

Education

Associate's Degree -

Lamar University
Beaumont, Texas

Skills

  • Strong organizational and time management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Experience in managing budgets and handling financial documents
  • SAP
  • CRM Systems
  • Experience in managing customer inquiries
  • Understanding of conflict resolution techniques
  • Proven reliability and punctuality

Certification

  • Drivers License
  • Medicare Call Center (SME)

Timeline

Customer Service Representative

UST Global
06.2024 - 01.2026

Customer Service Representative

Conduent
01.2022 - 06.2024

Customer Service Representative

Bloom Insurance
01.2020 - 01.2022

Associate's Degree -

Lamar University
TAMYRIA SMITH