Tamysha Gaillard
Jacksonville,FL
Summary
Dynamic and results-oriented professional with a robust background in customer service and financial operations, developed at Lexus of Orange Park. Expertise in managing service appointments, internet sales, and credit funding consistently enhances customer satisfaction and builds lasting relationships. Proven ability in transaction management ensures financial accuracy and compliance with state regulations, while a strong focus on team training fosters superior customer experiences and boosts sales productivity. Detail-oriented finance assistant with advanced skills in accounting and software applications, dedicated to maintaining precise financial records and driving organizational success.
Overview
9
9
years of professional experience
Work History
Finance Assistant
Lexus of Orange Park
03.2025 - 09.2025
- Drives seamless vehicle purchase processes by meticulously managing financial documentation and securing credit funding, ensuring compliance with state regulations.
- Conducts thorough reviews of customer information to guarantee accurate funding, maintaining detailed records to support dealership operations.
- Prioritizes customer satisfaction by addressing financial security needs, ensuring complete financing solutions upon vehicle departure.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Processed daily financial transactions in support of finance team objectives.
- Input financial data and produced reports using [CDK].
- Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
BDC Representative
Lexus of Orange Park
10.2016 - 03.2025
- Effectively managed high volumes of inbound calls, expertly setting service appointments and resolving vehicle issues to enhance customer satisfaction.
- Utilized scripted dialogues to streamline customer interactions, optimizing internet sales by aligning vehicle selections with customer budgets and preferences.
- Supported sales initiatives across 12 stores, significantly improving internet sales productivity.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Some College - Psychology
Jacksonville University
Jacksonville, FL12.2017
Some College - Psychology
Florida Memorial University
Opalocka, FL12.2015
High School Diploma - undefined
Mandarin High School
Jacksonville, FL06.2015
Skills
- Technical: Internet Sales Documentation Management Credit Funding Microsoft Word and Excel Typing Speed 60-90 WPM
- Customer Service: Inbound and Outbound Call Management Service Appointment Coordination Customer Satisfaction Enhancement
- Finance: Financial Operations Payment Processing Cash Handling
- General: Leadership Communication Training and Development
- Cash flow management
- Payment posting
- Data analysis
- Month-end closing support
Timeline
Finance Assistant
Lexus of Orange Park
03.2025 - 09.2025
BDC Representative
Lexus of Orange Park
10.2016 - 03.2025
High School Diploma - undefined
Mandarin High School
Some College - Psychology
Jacksonville University
Some College - Psychology
Florida Memorial University