Tan Le
Elk Grove,CA
Summary
Knowledgeable Notary Public with an honest reputation and years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. Focused on being an impartial witness to all types of transactions on behalf of businesses, agencies and private citizens. Vigilant about spotting fraud, coercion and other deceptions in transactions. Detail-oriented administrative professional and California Notary offering excellent documentation, communication and organizational skills. Proven ethics and dedication to legally-sound operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Program Technician II
Employment Development Department
Sacramento, CA
05.2022 - Current
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
- Managed program field office activities to increase program awareness and participation.
- Explained program regulations and procedures to callers program users to enable better services utilization.
- Answered and managed incoming calls while recording accurate messages on ACES.
- Assistance on the more complex inquiries to customers who contact the call center for assistance. Advisory topics include the employment tax portions of the California Unemployment Insurance Code; employer registration and account status changes, reporting requirements and procedures; explanations of Department correspondence, forms and brochures; explanations of reserve account questions; and assistance with questions about employment tax rates.
- Processes batches of delinquency correspondence
- Determining if various filing forms are still delinquent, updating information on the Accounting and Compliance Enterprise System, making timeliness and good cause determination for delinquent filings, and inactivating accounts that are no longer in business.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Certified Notary Public
Self Employed Services
Sacramento, CA
09.2019 - 12.2020
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Checked documents and identifying credentials for all parties.
- Met with clients in office environment to witness signings.
- Updated journal with names and dates for permanent record.
- Managed digital databases and physical file systems.
- Looked for signs of fraud or coercion and refused notarization.
- Supported timely and accurate administrative task completion.
- Produced detailed reports to track trends and keep senior management informed.
- Administered oath to document signers to obtain affirmation of truth.
- Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Ordered and distributed office supplies while adhering to fixed office budget.
Administrative Assistant
Road Dog Drivers
Elk Grove, CA
08.2016 - 01.2019
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created detailed expense reports and requests for capital expenditures.
- Executed record filing system to improve document organization and management.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Organized weekly staff meetings and logged minutes for corporate records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Arranged rapid office equipment repair and maintenance with vendors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Managed Access databases converting complex data into easy-to-interpret data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Handled client correspondence and tracked records to foster office efficiency.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Real Estate Transaction Coordinator
Lebon Real Estate
Pinole , CA
11.2008 - 05.2013
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Reviewed and executed confidential documents, contracts and disclosures.
- Presented properties to show quality and market comparisons through self-developed presentations.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Monitored local residential property market to adjust sales tactics, prices and overall business effectiveness.
- Maintained computer systems and provided technical assistance for computer operations for entire office.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Retained team clients through effective sales and satisfaction management strategies.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Promoted properties to target audiences to enhance revenue generation.
- Coordinated appointments to show tenants and buyers prospective homes.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Prepared properties for open houses by educating sellers and setting up documents and posters to increase appeal of first impressions.
- Examined homes for client arrivals after planning open-house events and showings.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
- Developed polished and successful sales presentations to highlight product benefits, quality and advantages against competitors.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Developed new business and managed new and existing clients.
- Boosted residential sales through persuasion, negotiation and issue resolution.
- Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.
- Designed and staged homes for optimum showings and photography.
- Kept detailed list of local properties in Propertyware, continuously updating data to stay knowledgeable on markets and possible sales.
Education
High School Diploma -
Rio Cazadero High School
Sacramento 05.2001 -
Skills
Fraud understandingundefined
Timeline
Program Technician II
Employment Development Department
05.2022 - Current
Certified Notary Public
Self Employed Services
09.2019 - 12.2020
Administrative Assistant
Road Dog Drivers
08.2016 - 01.2019
Real Estate Transaction Coordinator
Lebon Real Estate
11.2008 - 05.2013
High School Diploma -
Rio Cazadero High School
05.2001 -
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