Tan Ngo
Philadelphia
Summary
Operations Manager with over four years of experience enhancing operational efficiencies, lowering costs, and increasing productivity across the hospitality, legal, and design business sectors. Proficient in developing and implementing streamlined workflows, managing multimillion-dollar budgets, and leveraging Lean and Six Sigma tools and principles to quantify results. Comprehensive experience in project and program management, operational applicability, cross-functional collaboration, and vendor relations. Track record of converting strategic objectives into tangible, scalable solutions that create quality improvements, customer satisfaction, and loyalty.
Overview
7
7
years of professional experience
Work History
Operation Analyst
plantwalldesign
New York City
09.2023 - 05.2025
- Negotiated vendor contracts to result in an annual operating expense reduction of 6% (savings of over $120,000).
- Customized training sessions to raise employee productivity by 15% and reduce labor costs by 9%.
- Increased project scheduling effectiveness by 12%; minimized budget overages of 10% on a $3M+ portfolio.
- Provided oversight on 40+ high-profile installations; achieved only a 4% budget variance, while increasing client retention by 15%.
- Built relationships with over 20 clients; achieved a business satisfaction level of 95%, while increasing repeat business by 20%.
- Digitizing logistics documentation improved/created availability/accessibility by 70% and saved $30,000 annually for an improved workflow.
Business Operation Manager/Analyst
Oiji LLC Dba Oiji Mi and bōm
New York City
12.2021 - 09.2023
- Developed an employee manual for a new data tracking system, which decreased onboarding time and improved employee development.
- Executed marketing campaigns utilizing data analytics, resulting in a 27% increase in the monthly total revenue.
- Decreased food and beverage operating costs resulted in a 22% total through goods in review, and we observed a response from vendors.
- Achieved quality by eliminating violations and ensuring 100% compliance with health regulations through education and refresher inspections.
- Managed the construction of performance dashboards, resulting in a increase in accuracy in decision-making.
- Streamlined supply chain functions with specifications improving the purchasing and logistics functions outside of our control to minimize wait times.
- Improved workflows in service, with better staff scheduling and communication, are improving the guest experience and satisfaction.
- Assisted with a 30% increase in positive guest experience due to adapted guest experience and satisfaction.
Operation Analyst and Law Student
Columbia Law School
New York City
09.2020 - 12.2021
- Optimized workflows produced a 15% improvement in staff retention, and a 20% improvement in productivity.
- Reengineered workflows completed work 30% faster, and improved response times on completed work.
- Implemented case management software, which reduced errors by 40% and improved access to data by 25%.
- Implemented training programs that increased employee knowledge and reduced compliance issues by 13%.
- Negotiated partnership contracts with vendors, which produced a 12% annual cost saving.
- Dedicated 100 hours to pro bono work, which raised our profile and supported law students in their pursuit of legal careers through Columbia Law School.
Finance Analyst Intern
Jean-Georges Hospitality Group
New York City
05.2020 - 09.2020
Investment Banking Summer Analyst
J.P. Morgan Investment Management
New York, New York
05.2019 - 09.2019
Corporate Finance Intern
General Mills
Minneapolis
05.2018 - 08.2018
Education
BBA - Psychology And Finance
University of California, Berkeley
Berkeley, CA09-2020
Skills
- Cost-benefit analysis
- Project management
- Data reporting
- Supply chain management
- Performance metrics
- Customer relationship management
- Training development
- Client relations
- Oracle database management
- Process improvement
- Supply chain logistics
- Supply chain optimization
- Lean and Six Sigma methodologies
- Budget management
- Workflow automation
- Stakeholder communication
Timeline
Operation Analyst
plantwalldesign
09.2023 - 05.2025
Business Operation Manager/Analyst
Oiji LLC Dba Oiji Mi and bōm
12.2021 - 09.2023
Operation Analyst and Law Student
Columbia Law School
09.2020 - 12.2021
Finance Analyst Intern
Jean-Georges Hospitality Group
05.2020 - 09.2020
Investment Banking Summer Analyst
J.P. Morgan Investment Management
05.2019 - 09.2019
Corporate Finance Intern
General Mills
05.2018 - 08.2018
BBA - Psychology And Finance
University of California, Berkeley
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