Tan Zhi Yin

Onsite IT Support

• Handled technical queries, escalations, and issue resolution.
• Diagnosed and resolved hardware, software, and network problems.
• Supported desktops, notebooks, printers, and scanners
• Configured devices and software
• Installed and upgraded hardware/software
• Installed, reinstalled, and reconfigured Microsoft Windows 10/11 and applications.
• Offered training and guidance to end users.
• Deployment of new assets to user
• Relocated and configured assets such as desktops, notebooks, and printers to facilitate office moves and new employee workstations.

Other Responsibilities

• Maintained accurate records of assets
• Tracked IT inventory to ensure compliance and accurate records.
• Assisted in IT projects to ensure timely and successful completion.
• Provided progress updates to management teams.
• Providing work deliverables through a ticketing system
• Coordinating with various sources to ensure timely and successful completion of a task
• Managed/Delegating incident tickets while ensuring compliance with SLA requirements.

• Configured desktop and notebook devices along with their software. Examples of such software are Windows 10/11 OS, MS Office, M365, Microsoft Edge, MS Outlook, etc.)
• Installed and upgraded hardware/software
• Installed, reinstalled, and reconfigured Microsoft Windows and applications.
• Maintained accurate records of assets