Tana Barney
Amex GBT
Maple Grove,MN
41
years of professional experience
Dedicated Product Support Analyst with a strong focus on customer service, problem-solving, and attention to detail. Proven ability to analyze user feedback and streamline support processes to enhance service delivery.
Experienced with troubleshooting and resolving technical issues in fast-paced environment. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Knowledge of industry-standard support tools and methodologies, ensuring efficient and accurate solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Product Support Analyst
2 Years 6 Months- Provided technical support for product-related inquiries, ensuring timely resolution of customer issues.
- Analyzed user feedback to identify improvement opportunities for product features and functionality.
- Collaborated with cross-functional teams to streamline support processes and enhance service delivery.
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Implemented monitoring tools to proactively detect potential issues before impacting users.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
Senior Corporate Travel Counselor
30 Years 3 Months- Managed complex corporate travel itineraries for high-profile clients, ensuring seamless travel experiences.
- Developed and implemented cost-saving strategies to optimize client travel budgets and enhance service delivery.
- Trained and mentored junior counselors on best practices in corporate travel management and customer service excellence.
- Analyzed travel data to identify trends, improving policy adherence and increasing overall efficiency within the department.
- Exceeded targets consistently in both sales revenue generation from commissions and fees along with positive client feedback ratings.
- Resolved travel-related issues promptly, minimizing disruptions to clients'' schedules and maintaining high satisfaction levels.
- Handled high-volume bookings during peak periods without compromising on quality or accuracy of reservations made.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Travel Consultant
4 Years 1 Month- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for group travel, ensuring seamless transitions and timely arrivals.
- Researched and analyzed destination options to provide informed recommendations to clients.
- Managed client relationships, addressing inquiries and resolving issues promptly for enhanced satisfaction.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
Crew Trainer
3 Years 7 Months- Trained new crew members on operational procedures and customer service standards.
- Mentored staff on best practices for food preparation and quality control.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
Education
- Tourism And Travel
- Travel Industry
Skills
Application support
Cross-functional collaboration
Teamwork and collaboration
Customer service expert
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Organizational skills
Active listening
Excellent verbal and written communication
Technical issues analysis
Application installations
Timeline
Product Support Analyst
Amex GBT
11.2023 - 05.2026Read More
Senior Corporate Travel Counselor
Amex GBT
08.1993 - 11.2023Read More
Travel Consultant
AB Cruise & Air Travel
04.1989 - 05.1993Read More
Crew Trainer
McDonald's
05.1985 - 12.1988Read More
Ridgewater College
from Tourism And Travel
Read More
McConnell Travel School
from Travel Industry
Read More