TANA BURROUGHS
West Monroe,United States
Summary
Dynamic results-oriented professional with strong mortgage industry skills and a proven record of success. A self-starter who is well equipped to manage and prioritize the competing demands of multiple projects. Respected team player known for bringing a sense of pride and ownership to all task and projects, and establishing rapport working with people at all levels. Personable professional with exemplary customer service skills.
Overview
18
18
years of professional experience
Work History
SR LOAN PROCESSOR
HomeTown Lenders, Inc
, Remote
06.2021 - 07.2022
- Provide support to loan officers, underwriter teams, and closing department by ensuring timely, judicious, and accurate processing of mortgages.
- Review and verify borrowers' income, credit reports, employment histories, property appraisal, and title insurance information to prepare loan applications for underwriting submittal.
- Ensure compliance with company policies, underwriting guidelines, lending program requirements, and fair housing guidelines.
- One of company's most productive loan processors, averaging 30 active files monthly.
- Outperformed company average in achieving processing to closing turn-around time to 20 days (compared to typical 30-45 days).
- Provide expedient service cited as key to high customer satisfaction increasing referrals by 20%.
- Review loan files for completeness, identify missing documentation and generate condition lists for borrower/s.
- Validate Encompass data is factual throughout loan process.
- Process arduous loan files that initially were other SR Processor files handed off by team lead in order to get closed promptly and timely.
- Recommended for JR Underwriter position by direct supervisor (position was put on hold and then dismissed completely).
- Evaluate approvals against established bank and government lending standards.
- Keep borrower/s and all parties updated regularly with loan progress.
- Coordinated closing process with borrower/s, title companies and all parties involved ensuring smooth closings and timely funding's.
- Collaborated with team members to achieve target results.
LOAN SPECIALIST & INSURANCE PRODUCER
Peggy Sullivan State Farm Ins. & Financial Service
Monroe, Louisiana
05.2019 - 06.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Managed applications, and loan documents for approvals, and loan closings, increasing loan revenue by 70%.
- Prepared loan closing packages; Completed loan closings and fundings.
- Achieved monthly quotas by obtaining clients trust in reviewing needs by selling insurance products required; Increased referrals by 40%.
LICENSED INSURANCE PRODUCER
ANPAC
West Monroe, LA
08.2017 - 05.2019
- Provided coverage option information to assist clients in protecting assets
- Utilized targeted email campaigns and cold calling to increase revenue
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements excelling in customer service
- Increased new policies on books by 15%.
- Handled approximately 350 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
MLO & LOAN PROCESSOR
Premier Nationwide Lending
Monroe, LA
07.2011 - 07.2017
- Explored various loan programs that best fit borrower/s needs and situations
- Created strategies to develop and expand existing client sales, and increasing annual sales; Closed average of $3M monthly, always exceeding quota
- Proactively identified solutions for challenging loan files
- Pre-underwrote loan files to obtain missing and required documents; Submitted to underwriting for CTC averaging 3 touches
- Effectively communicated with borrower and all parties to loan keeping them apprised regularly, maintaining exceptional customer service.
CO-OWNER/ MLO & PROCESSOR/ OFFICE MANAGER
Specialty Mortgage, Inc/ Specialty Insurance Res.
West Monroe, LA
01.2004 - 07.2011
- Co-owner and founder of successful mortgage company starting with $50k investment growing revenue to just over $2M first year
- Promoted employee development by recruiting team-oriented candidates and implementing training practices
- Supervised MLO's and processors motivating to reach highest potential and best in customer service in return making referrals greatest source of new customers
- Worked with underwriters addressing problems, resolving quickly to obtain CTC; Scheduled closings aligning all parties to achieve exceptional customer service
- Fielded customer complaints and provided solutions
- Assisted MLO's with challenging loans to ensure quick and timely closings
- Managed day-to-day operations of running successful business; Bookkeeping using QuickBooks, payroll, monthly and quarterly taxes, daily deposits, and calculating commissions
- Handled all company insurance policies and premiums, and rate shopping annually keeping overhead low as possible
- Worked closely with advertising agency making decisions for company
- Sold and booked insurance policies; Managed cancellations and renewals; Oversaw day-to-day operations of insurance agency
Education
No Degree - Finance
University of Louisiana At Monroe
Monroe, LAHigh School Diploma -
Sterlington High School
Sterlington, LASkills
- Office Management
- Bookkeeping using Quickbooks
- Supervisory skills
- Customer Service Expert
- Microsoft 365
- Payroll
- Business Owner
- Licensed Insurance Producer (previous)
- Licensed Mortgage Loan Officer & Processor (previous)
- Sales
License
- Licensed MLO from Louisiana OFI - 1997-2008 (industry changed to national licensing).
- NMLS- 2008 - 2017
- Licensed P&C Insurance Agent - 1994-2021 (had to relinquish my license for current employer requirements)
Timeline
SR LOAN PROCESSOR
HomeTown Lenders, Inc
06.2021 - 07.2022
LOAN SPECIALIST & INSURANCE PRODUCER
Peggy Sullivan State Farm Ins. & Financial Service
05.2019 - 06.2021
LICENSED INSURANCE PRODUCER
ANPAC
08.2017 - 05.2019
MLO & LOAN PROCESSOR
Premier Nationwide Lending
07.2011 - 07.2017
CO-OWNER/ MLO & PROCESSOR/ OFFICE MANAGER
Specialty Mortgage, Inc/ Specialty Insurance Res.
01.2004 - 07.2011
No Degree - Finance
University of Louisiana At Monroe
High School Diploma -
Sterlington High School
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