Tana Graham

• Assisted with planning and coordinating day-to-day customer service operations.
• Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Coordinated the compilation for reports.
• Prepared clearly written and formatted documents and reports.
• Volunteered to help with special projects of varying degrees of complexity.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Proofread and edited documents for accuracy and grammar.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Owner of certified real estate appraisal company concentrating on the values of residential real estate.

• Conducted regular reconciliation analyses to assess comparable properties'' values for more accurate final estimates.
• Utilized advanced appraisal software to expedite report generation and maintain consistency across all projects.
• Enhanced appraisal accuracy by conducting thorough property inspections and market research.
• Collaborated with real estate agents, mortgage lenders, and attorneys on complex appraisals for optimal outcomes.